Multilingual CSR - German/Polish/English

W. L. Gore & Associates; Barcelona; On-site; EUR 29,000 - 37,000; Full time

Benefits offered by this job

Stock Ownership Plan

Profit-sharing

Flexible benefits

Job summary

W. L. Gore & Associates in Barcelona is seeking a Customer Service Specialist fluent in German, Polish, and English to join our Medical Products Team.

You will handle end-to-end order fulfilment, communications, and pricing inquiries for hospitals and clinics across Europe. The role requires strong customer service experience, ERP skills, and the ability to work across cultures while maintaining high-quality service.

Qualifications

• Proven Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multi task.
• High attention to detail, as well as excellent organizational skills and time managerial skills.
• Ability to manage, organize and prioritize own workload.
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
• Open communication, resilient and impact aware.
• Flexibility to work in different teams, depending upon business needs.
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
• Fluent in German, Polish and English.

Responsibilities

• Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Skills

German

Polish

English

Customer service

Tools

ERP systems

eCommerce experience

Job description

W. L. Gore & Associates in Barcelona is seeking a Customer Service Specialist fluent in German, Polish, and English to join our Medical Products Team.

You will handle end-to-end order fulfilment, communications, and pricing inquiries for hospitals and clinics across Europe. The role requires strong customer service experience, ERP skills, and the ability to work across cultures while maintaining high-quality service.