Multilingual Customer Service Specialist – Medical Devices

W. L. Gore & Associates; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

W. L. Gore & Associates is seeking a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona.

You will handle daily order fulfillment, respond to inquiries and coordinate with European warehouses to ensure timely deliveries. The ideal candidate has experience in international customer service, strong organization, and proficiency with ERP systems.

Qualifications

• Fluent in German, French, Italian and English.

Responsibilities

• Responsible for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems.
• Coordinating deliveries with the European warehouse and processing invoices with the European Accounting Service Centre.
• Providing customers with basic product and pricing information; daily interaction with hospitals, clinics and internal customers across Europe.
• Communicating effectively in the appropriate language and across cultures; adapting to country-specific processes.
• Suggesting improvements to increase quality and efficiency of service.

Skills

German

French

Italian

English

Tools

ERP systems

eCommerce

Job description

W. L. Gore & Associates is seeking a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona.

You will handle daily order fulfillment, respond to inquiries and coordinate with European warehouses to ensure timely deliveries. The ideal candidate has experience in international customer service, strong organization, and proficiency with ERP systems.