Customer Service Specialist | German, French & Italian

W. L. Gore & Associates; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

W. L. Gore & Associates is seeking a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona.

You will handle daily order fulfillment, respond to inquiries and coordinate with European warehouses to ensure timely deliveries. The ideal candidate has experience in international customer service, strong organization, and proficiency with ERP systems.

Qualifications

• Fluent in German, French, Italian and English.

Responsibilities

• Responsible for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems.
• Coordinating deliveries with the European warehouse and processing invoices with the European Accounting Service Centre.
• Providing customers with basic product and pricing information; daily interaction with hospitals, clinics and internal customers across Europe.
• Communicating effectively in the appropriate language and across cultures; adapting to country-specific processes.
• Suggesting improvements to increase quality and efficiency of service.

Skills

German

French

Italian

English

Tools

ERP systems

eCommerce

Job description

About The Role

We are looking for a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

About The Role

We are looking for a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This position will be located at our facility in Barcelona.

Responsibilities

• Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

• Proven Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multi task.
• High attention to detail, as well as excellent organizational skills and time managerial skills.
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
• Open communication, resilient and impact aware.
• Flexibility to work in different teams, depending upon business needs.
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
• Fluent in German, French, Italian and English.

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.