Madrid Technical Field Lead — Service & Growth

Roca Group; Gavà; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Roca Group is seeking a Technical Delegate for the Madrid area. This field-oriented role serves as the key link between the company, its dealership network, and the market, driving service excellence and business growth.

kandidat will visit sites and installations, resolve technical challenges, and build strong relationships with senior stakeholders while maintaining a hands-on, autonomous approach and a deep understanding of the local market.

Formación

• Degree in Technical Architecture, Building Engineering, Industrial Engineering or a similar technical discipline.
• Strong field-based mindset with extensive exposure to sites, projects and customer-facing environments.
• High level of autonomy, initiative and results orientation.
• Valid driving licence and willingness to travel frequently.
• Knowledge of the Madrid market and surrounding areas will be highly valued.

Responsabilidades

• Manage the dealership network in the assigned territory, ensuring outstanding service levels.
• Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts.
• Approve or reject warranty claims, finished product orders and technical service quotations.
• Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support.
• Deliver technical and commercial advice on products and solutions.
• Manage and resolve customer complaints and service escalations.
• Monitor and analyse dealership KPIs on a weekly basis.
• Actively report findings and improvement opportunities to Quality and Competence Center teams.
• Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience.
• Train newly incorporated dealership employees on procedures, systems and technical aspects.
• Build strong relationships with dealership managers, business owners and technical leaders.
• Analyse market trends, services, competitors and pricing dynamics within the territory.
• Identify, onboard and manage dealership partners to maintain the highest service standards.

Conocimientos

Commercial mindset

Communication skills

Customer-facing experience

Educación

Degree in Technical Architecture, Building Engineering, Industrial Engineering or similar technical discipline

Descripción del empleo

Roca Group is seeking a Technical Delegate for the Madrid area. This field-oriented role serves as the key link between the company, its dealership network, and the market, driving service excellence and business growth.

kandidat will visit sites and installations, resolve technical challenges, and build strong relationships with senior stakeholders while maintaining a hands-on, autonomous approach and a deep understanding of the local market.