After-Sales Service Leader / MADRID

Nilfisk; Madrid; Presencial; EUR 60.000 - 86.000; Jornada completa

Descripción de la vacante

Nilfisk in Madrid is seeking an After-Sales Service Leader to manage a team of technicians, monitor KPIs, and drive profitability. Based in Madrid/Pinto, you will lead technical service delivery and coordinate cross-functional teams.

You must have strong leadership, deep industrial machinery knowledge, and fluency in Spanish and English. Experience with ServiceMax or CRM tools is required to optimize customer satisfaction.

Formación

• Leadership required to manage a technicians team and drive performance.
• Strong technical knowledge of industrial machinery and service processes.
• Excellent problem-solving abilities to address customer issues.
• Customer-focused mindset to ensure high satisfaction and service quality.
• Spanish native and fluent English required for communication with the team and clients.
• Experience using ServiceMax or similar CRM tools for service delivery and tracking.

Responsabilidades

• Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
• Monitor KPIs to track performance and effectiveness of the after-sales service.
• Ensure profitability of the after-sales service by managing costs and resources.
• Provide technical support and guidance to the team.
• Develop and implement strategies to improve customer satisfaction and service quality.
• Handle customer complaints and issues.
• Collaborate with other departments to ensure seamless service delivery and customer experience.

Conocimientos

Leadership

Technical expertise

Problem-solving

Customer focus

Spanish (native)

English (fluent)

ServiceMax

CRM tools

Herramientas

ServiceMax

CRM tools

Descripción del empleo

After‑Sales Service Leader

Position based in MADRID / PINTO

Role Description

The After‑Sales Service Leader will be responsible for managing a team of technicians, monitoring KPIs, and ensuring business profitability. This role requires strong leadership skills, problem‑solving abilities, and a technical background.

Main Responsibilities

• Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
• Monitor key performance indicators (KPIs) to track the performance and effectiveness of the after‑sales service.
• Ensure the profitability of the after‑sales service business by managing costs and optimizing resources.
• Provide technical support and guidance to the team.
• Develop and implement strategies to improve customer satisfaction and service quality.
• Handle customer complaints and issues.
• Collaborate with other departments to ensure seamless service delivery and customer experience.

Expectations

• Leadership: Demonstrate strong leadership skills to effectively manage and motivate the team of technicians.
• Technical Expertise: Possess in-depth technical knowledge of industrial machinery to provide accurate guidance and support.
• Problem‑Solving: Exhibit excellent problem‑solving abilities to address and resolve customer issues promptly.
• Customer Focus: Maintain a high level of customer satisfaction by ensuring timely and efficient service delivery.
• Spanish native and Fluent English.
• Experience in using Service Max or other CRM tools.

Equal Employment Opportunity Statement

Abrazamos la diversidad y la igualdad con un entorno de inclusión. Alentamos a todos a postularse para el puesto, independientemente de su origen, raza, etnia, religión, capacidad física o mental, género, identidad o expresión de género, orientación sexual y edad.