Madrid Luxury Group Sales Leader

Mandarin Oriental Group; Madrid; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Health & Wellbeing

Retirement & Financial Security

Local Benefits

Engagement & Community

Compensation

Job summary

Mandarin Oriental Ritz, Madrid, a luxury five-star hotel in the heart of Madrid, is seeking a Group Sales Manager to drive group business performance across assigned markets. You will maximize revenue, develop existing accounts, and build strong relationships with agencies, corporations, and direct clients.

You will work closely with Sales, Revenue, Reservations, and Operations to achieve production, revenue, and market share objectives, reporting to the Senior Group Sales Manager.

Qualifications

• University degree or higher diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 2–3 years of experience as a Sales Manager.
• Minimum of 3 years of experience within a luxury hospitality environment.
• Strong knowledge of the Groups segment and associated sales processes.
• Proven ability to generate business results through strategic and proactive sales activities.
• Excellent interpersonal, networking, and negotiation skills.
• Ability to understand client needs and consistently deliver exceptional service.

Responsibilities

• Achieving budgeted group room revenue targets and maximizing conversion opportunities.
• Ensuring all proposals and quotations are responded to within 24 hours and followed up accordingly.
• Supporting the development and implementation of sales strategies, action plans, and departmental objectives.
• Identifying, developing, and securing new business opportunities within assigned markets.
• Building and maintaining strong relationships with travel agencies, corporate clients, event planners, and strategic partners.
• Conducting sales calls, client presentations, training sessions, and business meetings.
• Representing the hotel at trade shows, industry events, workshops, and networking activities.
• Organizing and conducting hotel site inspections and familiarization trips (FAM trips).
• Maintaining strong market visibility through proactive sales activities.
• Managing and updating contracts, negotiated rates, and commercial agreements in Delphi and other company systems.
• Maintaining accurate client databases and commercial records.
• Analyzing market trends, competitor performance, Agency360 reports, and other commercial intelligence sources.
• Collaborating closely with Mandarin Oriental regional and global sales offices to generate business opportunities.
• Ensuring all sales collateral, presentations, directories, and external platforms remain up to date.
• Effectively utilizing Salesforce, Power BI, and other corporate sales and reporting tools.
• Recording and tracking all sales activities, client interactions, and account development plans within corporate systems.
• Working closely with the commercial team to achieve monthly, quarterly, and annual targets.
• Ensuring compliance with all Mandarin Oriental health, safety, and security standards and procedures.

Skills

Sales management

Luxury hospitality

Client relationship management

Market knowledge

Education

University degree in Hospitality Management or related field

Tools

Salesforce

Delphi

Power BI

Job description

Mandarin Oriental Ritz, Madrid, a luxury five-star hotel in the heart of Madrid, is seeking a Group Sales Manager to drive group business performance across assigned markets. You will maximize revenue, develop existing accounts, and build strong relationships with agencies, corporations, and direct clients.

You will work closely with Sales, Revenue, Reservations, and Operations to achieve production, revenue, and market share objectives, reporting to the Senior Group Sales Manager.