Luxury Concierge Trainee

Mandarin Oriental Hotel Group Limited; Madrid; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Mandarin Oriental Ritz, Madrid is seeking a guest services professional to attend to guests from arrival to departure, delivering five-star service in line with MOHG standards and local luxury hospitality expectations.

You will provide expert information, anticipate needs, assist with reservations and confirmations, and coordinate with colleagues and the concierge team to ensure a memorable stay for every guest.

Responsabilidades

• Attend all guests according to the Company and Hotel philosophy.
• Ensure customer satisfaction from the first interaction to departure in accordance to the MOHG Legendary Quality Experience (LQEs), the MOHG Pillars and the perspective service standards of MOQA.
• Respond properly to all guest requests using the proper communication skills.
• Provide a five-star service by showing and extensive knowledge of: All Hotel services, facilities, Madrid and Surrounding areas, Transportation, Restaurants, Attractions, Retails, Sightseeing and Cultural or Art Activities, etc...
• Create focused and clear conversation / Interaction with guest.
• Provide the guest with accurate information.
• Personalize any interaction with guest to delight and gain fidelity and loyalty.
• Identify guest request and be proactive by anticipating their needs.
• Assist guest with recommendations, bookings, and confirmations.
• Record properly all the guest request and confirmation via front desk systems (e.g Alice, Infor, Hotsos).
• Ensure an efficient follow up to all guest requests or experiences.
• Ensure an efficient and clear communication with colleagues, other department and concierge's service provider.

Descripción del empleo

Mandarin Oriental Ritz, Madrid is seeking a guest services professional to attend to guests from arrival to departure, delivering five-star service in line with MOHG standards and local luxury hospitality expectations.

You will provide expert information, anticipate needs, assist with reservations and confirmations, and coordinate with colleagues and the concierge team to ensure a memorable stay for every guest.