Luxury Group Sales Manager – Madrid

Mandarin Oriental Hotel Group Limited; Madrid; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Health & Wellbeing

Retirement & Financial Security

Local Benefits

Engagement & Community

Compensation

Job summary

Mandarin Oriental Ritz, Madrid is seeking a Group Sales Manager to drive group business performance across assigned markets. Based in Madrid, you will maximize revenue, develop accounts, and forge relationships with agencies, corporations, and direct clients.

You will collaborate with Sales, Revenue, Reservations, and Operations to meet production and market share goals, reporting to the Senior Group Sales Manager. Proficiency in Salesforce, Delphi, and Power BI is required.

Qualifications

• University degree or higher diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 2–3 years of experience as a Sales Manager.
• Minimum of 3 years of experience within a luxury hospitality environment.
• Strong knowledge of the Groups segment and associated sales processes.
• Proven ability to generate business results through strategic and proactive sales activities.
• Excellent interpersonal, networking, and negotiation skills.
• Ability to understand client needs and consistently deliver exceptional service.
• Strong attention to detail and commitment to quality.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Fluent English and Spanish, both written and spoken.
• Collaborative mindset, strong team spirit, and alignment with Mandarin Oriental’s values and culture.

Responsibilities

• Achieving budgeted group room revenue targets and maximizing conversion opportunities.
• Ensuring all proposals and quotations are responded to within 24 hours and followed up accordingly.
• Supporting the development and implementation of sales strategies, action plans, and departmental objectives.
• Identifying, developing, and securing new business opportunities within assigned markets.
• Building and maintaining strong relationships with travel agencies, corporate clients, event planners, and strategic partners.
• Conducting sales calls, client presentations, training sessions, and business meetings.
• Representing the hotel at trade shows, industry events, workshops, and networking activities.
• Organizing and conducting hotel site inspections and familiarization trips (FAM trips).
• Maintaining strong market visibility through proactive sales activities.

Skills

Sales management

Luxury hospitality knowledge

Networking

Negotiation

Team collaboration

Salesforce

Power BI

Delphi

Microsoft Office

English

Spanish

Education

Bachelor's degree or higher in Hospitality Management/ Tourism/ Business Administration

Tools

Salesforce

Delphi

Power BI

Microsoft Office

Job description

Mandarin Oriental Ritz, Madrid is seeking a Group Sales Manager to drive group business performance across assigned markets. Based in Madrid, you will maximize revenue, develop accounts, and forge relationships with agencies, corporations, and direct clients.

You will collaborate with Sales, Revenue, Reservations, and Operations to meet production and market share goals, reporting to the Senior Group Sales Manager. Proficiency in Salesforce, Delphi, and Power BI is required.