Madrid Connectivity & Distribution Engineer Trainee

Minor Hotels; Madrid; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer in Madrid, Spain. You will provide professional remote technical support to clients, identify incidents, and drive solutions to meet SLA targets.

You will investigate, diagnose, and resolve problems using knowledge articles and standard procedures while coordinating with clients and vendors to restore services.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.

Skills

Cross-cultural communication

Project planning

Working under pressure

Active listening

Adaptability

Client-focused approach

Networking fundamentals

Vendor technologies knowledge

Education

Bachelor's degree in IT/Computing or related field

Associate level networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer in Madrid, Spain. You will provide professional remote technical support to clients, identify incidents, and drive solutions to meet SLA targets.

You will investigate, diagnose, and resolve problems using knowledge articles and standard procedures while coordinating with clients and vendors to restore services.