Luxury Reservations Specialist — Madrid

Mandarin Oriental Group; Comunidad de Madrid; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

MOstay

Health & wellbeing benefits

Pension schemes

Meals on duty

Uniform and laundry service

Town hall meetings & team events

Job summary

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations team. You will deliver accurate, guest-focused reservation services across all channels, prepare tailored quotations, and manage bookings end-to-end in a luxury environment.

You will liaise with internal teams, adhere to revenue strategies, and strive for excellence in every interaction. A minimum of one year in Reservations and fluency in Spanish and English are required, with strong

Qualifications

• Minimum one year experience in a hotel Reservations Department.
• Fluent in both Spanish and English, with excellent verbal and written communication skills.
• Collaborative work with Front Office, Sales, Revenue Management and other departments.

Responsibilities

• Handle all telephone and email inquiries promptly and in line with luxury standards.
• Provide tailored quotations and expert advice to guests.
• Create, amend and manage room reservations across all channels.
• Issue and manage reservation invoicing prior to guest arrival.
• Coordinate with Front Office, Concierge, Housekeeping, F&B and Finance for seamless guest experiences.
• Identify revenue opportunities through upselling and cross-selling.

Skills

Fluent Spanish

Fluent English

Verbal communication

Written communication

Customer service

Tools

LQA knowledge

Job description

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations team. You will deliver accurate, guest-focused reservation services across all channels, prepare tailored quotations, and manage bookings end-to-end in a luxury environment.

You will liaise with internal teams, adhere to revenue strategies, and strive for excellence in every interaction. A minimum of one year in Reservations and fluency in Spanish and English are required, with strong