Madrid Luxury Hotel Reservations Expert

Minor Hotels Europe & Americas; Comunidad de Madrid; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Employee room/food rates

Training & development

Mobility opportunities

Flexible hours: 40 or 35 hours per wk

Job summary

Minor Hotels Europe & Americas is seeking a Luxury Hotel Reservations Agent in Madrid. You will be the first contact, managing reservations with a focus on personalized service and guest satisfaction.

The role requires listening to guests, advising on options, and delivering a warm, elegant experience across phone and email interactions. The ideal candidate demonstrates strong communication, attention to detail, and a passion for luxury hospitality, with the ability to anticipate needs and

Qualifications

• Previous experience in luxury hospitality or premium guest services is valued.
• Strong customer-centric approach with focus on personalized service.
• Excellent communication, active listening and interpersonal skills.
• Commercial awareness with ability to upsell without compromising guest experience.
• Proactive, organized, solution-oriented and detail-focused.
• Comfortable working in an international, demanding environment.

Responsibilities

• Manage reservation requests via phone and email, ensuring high quality and personalized service.
• Listen to guests to understand preferences and expectations for a tailored experience.
• Advise guests on hotels, room categories, services and available options.
• Anticipate guest requirements and personalize recommendations accordingly.
• Identify upselling and cross-selling opportunities that enhance guest experience.
• Handle special requests with meticulous attention and follow-through for a seamless experience.
• Collaborate with hotels and internal teams to provide efficient, consistent solutions.
• Maintain excellence in service even in challenging situations, delivering the best outcome for the guest.

Job description

Minor Hotels Europe & Americas is seeking a Luxury Hotel Reservations Agent in Madrid. You will be the first contact, managing reservations with a focus on personalized service and guest satisfaction.

The role requires listening to guests, advising on options, and delivering a warm, elegant experience across phone and email interactions. The ideal candidate demonstrates strong communication, attention to detail, and a passion for luxury hospitality, with the ability to anticipate needs and