Luxury Hotel Reservations Pro – 35–40h

Minor Hotels; Madrid; In loco; EUR 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Employee discounts on hotel stays

Training plan and e-learning platform

Mobility within Minor Hotels network

Descrizione del lavoro

Minor Hotels in Madrid is seeking a Luxury Hotel Reservations Agent to be one of the first guest contacts, handling reservations by phone and email, listening and understanding guests’ preferences, and advising on room categories, services and options to deliver a warm, elegant, and highly personalized experience.

You will identify upselling opportunities, coordinate with hotels and internal teams, handle special requests with attention to detail, and maintain excellence in service even under

Mansioni

• Managing reservation requests through phone and email channels, ensuring high quality and personalized service.
• Actively listening to guests to understand their preferences and expectations.
• Advising guests on hotels, room categories, services, and options to identify the best solution.
• Anticipating guest requirements and personalizing the experience whenever possible.
• Identifying upselling and cross-selling opportunities that enhance the guest experience.
• Handling special requests with exceptional attention to detail and following through for a seamless experience.
• Collaborating with hotels and internal teams to provide efficient, tailored solutions.
• Maintaining excellence in service even in challenging situations, seeking the best outcome for the guest.

Descrizione del lavoro

Minor Hotels in Madrid is seeking a Luxury Hotel Reservations Agent to be one of the first guest contacts, handling reservations by phone and email, listening and understanding guests’ preferences, and advising on room categories, services and options to deliver a warm, elegant, and highly personalized experience.

You will identify upselling opportunities, coordinate with hotels and internal teams, handle special requests with attention to detail, and maintain excellence in service even under