Luxury In-Suite Dining & Guest Service Host

Silversea; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Silversea invites experienced guest service professionals to join its luxury onboard team in Madrid, Spain. The role focuses on delivering attentive room service and in-suite dining in a highly personalized manner on board Silversea vessels.

Candidates should have at least 2 years in guest-facing restaurant service, fluent English, and be prepared to engage with guests and crew to uphold extraordinary dining experiences in a luxury environment.

Formación

• 2 years in successful experience in a guest-facing restaurant service role.
• Excellent fluent English (verbal and written). English is the working and safety language on board Silversea vessels.
• Preferred - conversational in an additional language (German, Portuguese, French, Italian, Spanish, Mandarin or Cantonese, Japanese, Arabic).

Responsabilidades

• Provide professional, courteous service always, using guest names and maintaining a polished, confident demeanor.
• Anticipate guest needs and preferences to deliver discreet, efficient, and highly personalized service.
• Utilize all available room service technologies and systems (including Command Center, IRO, and other tools) to efficiently manage guest requests and support service excellence.
• Take, process, and coordinate food and beverage orders accurately, including delivery logistics.
• Prepare, set up, and deliver room service and in-suite dining to luxury presentation standards.
• Maintain clean and sanitized work areas, equipment, and service items always.
• Minimize waste and breakage while ensuring proper garbage disposal procedures.
• Inform and guide guests confidently about onboard services and experiences.
• Support inventory management processes within the Housekeeping Operation.

Conocimientos

Guest service experience

Fluent English

Additional language preferred

Room service systems knowledge

Herramientas

Command Center

IRO

Descripción del empleo

Silversea invites experienced guest service professionals to join its luxury onboard team in Madrid, Spain. The role focuses on delivering attentive room service and in-suite dining in a highly personalized manner on board Silversea vessels.

Candidates should have at least 2 years in guest-facing restaurant service, fluent English, and be prepared to engage with guests and crew to uphold extraordinary dining experiences in a luxury environment.