Luxury Front Desk Lead | Multilingual Guest Services

Silversea; Madrid; On-site; EUR 28,000 - 34,000; Full time

Job summary

Silversea is seeking an experienced Receptionist to deliver exceptional guest services at the ship's front desk in a luxury environment. You will supervise daily operations, coordinate guest needs, and ensure all requests and complaints are addressed promptly with genuine hospitality.

The role requires fluency in English and a willingness to engage in additional languages; familiarity with Fidelio and MS Office is an asset. Embarkation and debarkation duties may be required.

Qualifications

• Preferably 2 years experience in a similar position (front desk, receptionist background) at an International 5 star and luxury establishment.
• Basic accounting knowledge.
• Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italian, Spanish, Portuguese, Mandarin).

Responsibilities

• Responsible to provide exceptional guest services at the reception desk.
• Responsible for supervising the day to day operation of the reception desk.
• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Responsible to ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
• Proactively demonstrating sincerity and hospitality in all guest interactions.
• Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
• Responsible to ensure the smooth flow of information between the shore concierge, finance and reception teams.
• Embarkation and debarkation duties as required.
• Assists with regular inventories of guest relations department equipment.
• Prepares the reception team working schedule for approval by the Guest Relations Manager.

Skills

English fluency

German

French

Italian

Spanish

Portuguese

Mandarin

Tools

Fidelio

Microsoft Office

Job description

Silversea is seeking an experienced Receptionist to deliver exceptional guest services at the ship's front desk in a luxury environment. You will supervise daily operations, coordinate guest needs, and ensure all requests and complaints are addressed promptly with genuine hospitality.

The role requires fluency in English and a willingness to engage in additional languages; familiarity with Fidelio and MS Office is an asset. Embarkation and debarkation duties may be required.