Suite Host

Silversea; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Silversea invites experienced guest service professionals to join its luxury onboard team in Madrid, Spain. The role focuses on delivering attentive room service and in-suite dining in a highly personalized manner on board Silversea vessels.

Candidates should have at least 2 years in guest-facing restaurant service, fluent English, and be prepared to engage with guests and crew to uphold extraordinary dining experiences in a luxury environment.

Qualifications

• 2 years in successful experience in a guest-facing restaurant service role.
• Excellent fluent English (verbal and written). English is the working and safety language on board Silversea vessels.
• Preferred - conversational in an additional language (German, Portuguese, French, Italian, Spanish, Mandarin or Cantonese, Japanese, Arabic).

Responsibilities

• Provide professional, courteous service always, using guest names and maintaining a polished, confident demeanor.
• Anticipate guest needs and preferences to deliver discreet, efficient, and highly personalized service.
• Utilize all available room service technologies and systems (including Command Center, IRO, and other tools) to efficiently manage guest requests and support service excellence.
• Take, process, and coordinate food and beverage orders accurately, including delivery logistics.
• Prepare, set up, and deliver room service and in-suite dining to luxury presentation standards.
• Maintain clean and sanitized work areas, equipment, and service items always.
• Minimize waste and breakage while ensuring proper garbage disposal procedures.
• Inform and guide guests confidently about onboard services and experiences.
• Support inventory management processes within the Housekeeping Operation.

Skills

Guest service experience

Fluent English

Additional language preferred

Room service systems knowledge

Tools

Command Center

IRO

Job description

• (2) years in successful experience in a guest-facing restaurant service role, providing attentive table service and creating exceptional dining experiences in a luxury environment.
• Excellent fluent English (verbal and written). English is the working and safety language on board Silversea vessels. This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.
• Preferred - conversational in an additional language is preferred (German, Portuguese, French, Italian, Spanish, Mandarin or Cantonese, Japanese, Arabic).

Duties and Responsibilities:

• Provide professional, courteous service always, using guest names and maintaining a polished, confident demeanor.
• Anticipate guest needs and preferences to deliver discreet, efficient, and highly personalized service.
• Utilize all available room service technologies and systems (including Command Center, IRO, and other tools) to efficiently manage guest requests and support service excellence.
• Take, process, and coordinate food and beverage orders accurately, including delivery logistics.
• Prepare, set up, and deliver room service and in-suite dining to luxury presentation standards.
• Maintain clean and sanitized work areas, equipment, and service items always.
• Minimize waste and breakage while ensuring proper garbage disposal procedures.
• Inform and guide guests confidently about onboard services and experiences.
• Support inventory management processes within the Housekeeping Operation.