Luxury Butler Manager — Shipboard Guest Services Lead

Silversea; Comunidad de Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Silversea seeks an experienced luxury butler to join our guest services team aboard our cruise ships. You will deliver personalised butler service to VIP guests and ensure flawless in-suite experiences. Requirements include 2+ years in Butler/guest facing roles, a recognised luxury service certification, and shipboard experience preferred.

Fluent English with additional languages is an asset. You will lead and mentor the Butler Team to uphold brand standards and collaborate across departments to

Formación

• Minimum 2 years Butler/guest facing experience in luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification such as The International Butler Academy is an advantage.
• Previous shipboard experience is highly preferred.
• Fluent English (verbal and written) with additional languages as asset (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese).

Responsabilidades

• Deliver exceptional butler services to guests.
• Fulfill guest orders, requests and inquiries promptly and efficiently.
• Conduct embarkation inspections of VIP suites.
• Ensure in-suite arrival procedures meet brand standards.
• Lead, coach and develop the Butler Team to deliver superior service.
• Mentor and prepare the Senior Butler for managerial responsibilities.
• Meet or exceed brand KPIs for the Butler Team.

Conocimientos

Butler experience

Shipboard experience

English proficiency

Additional languages

Educación

Luxury service certification

Descripción del empleo

Silversea seeks an experienced luxury butler to join our guest services team aboard our cruise ships. You will deliver personalised butler service to VIP guests and ensure flawless in-suite experiences. Requirements include 2+ years in Butler/guest facing roles, a recognised luxury service certification, and shipboard experience preferred.

Fluent English with additional languages is an asset. You will lead and mentor the Butler Team to uphold brand standards and collaborate across departments to