Guest Experience Associate — Shipboard Premium Service

Celebrity Cruises; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading cruise line is looking for a Junior Guest Relations Officer in Madrid, Spain. The role involves owning guest interactions, ensuring a seamless service experience. Candidates should have 1-2 years in a guest service role, preferably in a luxury hotel. Proficiency in English and additional languages such as Spanish or French is preferred. The position demands excellent hospitality, communication, and organizational skills to enhance guest satisfaction. This is a unique opportunity to work in a dynamic environment, ensuring each guest's experience is exceptional.

Formación

• 1-2 years experience as Front Desk/Receptionist in a 4 or 5 star hotel.
• Ability to speak English clearly and distinctly.
• Proficiency in additional languages, preferably Spanish, Portuguese, Italian, French, or German.
• Guest Services shipboard experience is an advantage.

Responsabilidades

• Maintain professionalism and emergency preparedness within stateroom services.
• Respond to escalated guest concerns in a considerate and professional manner.
• Take periodic metrics of guest counts and call volume.
• Communicate inventory and program access requirements.
• Lead by example in maintaining cleanliness and orderliness.

Conocimientos

Outstanding hospitality

Communication

Organizational skills

Decision-making

Attention to detail

Empathy

Administrative skills

Descripción del empleo

A leading cruise line is looking for a Junior Guest Relations Officer in Madrid, Spain. The role involves owning guest interactions, ensuring a seamless service experience. Candidates should have 1-2 years in a guest service role, preferably in a luxury hotel. Proficiency in English and additional languages such as Spanish or French is preferred. The position demands excellent hospitality, communication, and organizational skills to enhance guest satisfaction. This is a unique opportunity to work in a dynamic environment, ensuring each guest's experience is exceptional.