Luxury Front Office Night Supervisor

Mandarin Oriental Hotel Group Limited; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary stays and staff rates

Staff canteen

Learning platform

Birthday day off

Job summary

Mandarin Oriental Barcelona is seeking a Front Office Night Supervisor to oversee all Front Office activities during the night shift, ensuring guest satisfaction and smooth overnight operations. Based in Barcelona, you will report to the Front Office Manager / Night Manager and lead an Overnight Front Office team.

The ideal candidate has at least 2 years of Front Office supervisory experience in a luxury hotel, excellent command of English, and strong leadership, communication and

Qualifications

• Minimum 2 years' experience in a Front Office supervisory position, preferably within a luxury hotel.

Responsibilities

• Supervise and coordinate all Front Office activities during the night shift.
• Ensure seamless guest arrivals, departures, and night audit processes.
• Support, coach and motivate the overnight Front Office team to deliver exceptional service.
• Handle guest requests, concerns, and complaints effectively, ensuring prompt resolution and guest satisfaction.

Skills

Front Office supervision

Leadership

Guest service

Night audit procedures

English fluency

Spanish desirable

Tools

Front Office systems

Job description

Mandarin Oriental Barcelona is seeking a Front Office Night Supervisor to oversee all Front Office activities during the night shift, ensuring guest satisfaction and smooth overnight operations. Based in Barcelona, you will report to the Front Office Manager / Night Manager and lead an Overnight Front Office team.

The ideal candidate has at least 2 years of Front Office supervisory experience in a luxury hotel, excellent command of English, and strong leadership, communication and