Executive Housekeeper: Lead Luxury Hotel & Laundry Ops

Mandarin Oriental Hotel Group Limited; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

MOstay programme

Health benefits

Complimentary stays

Staff rates

Birthday leave

Job summary

Mandarin Oriental Barcelona is seeking an Executive Housekeeper to lead the Housekeeping and Laundry teams, ensuring the highest luxury standards and guest satisfaction across the property. Based in Barcelona, you will develop procedures, monitor budgets, coach colleagues and collaborate with Front Office, Engineering and F&B to deliver flawless service in a fast-paced, multicultural environment.

This role requires at least 5 years in luxury hospitality housekeeping, with English fluency and

Qualifications

• Proven leadership experience in luxury hotel housekeeping or equivalent.
• Strong interpersonal, communication and people management skills.
• Excellent knowledge of housekeeping operations, cleaning methodologies and luxury service standards.
• Strong financial acumen with experience managing budgets, forecasting and cost controls.
• Fluency in English; Spanish is highly preferred; additional languages are a plus.

Responsibilities

• Lead and manage all housekeeping operations, ensuring the highest luxury hospitality standards are consistently achieved.
• Develop, implement and monitor departmental procedures, service standards and quality assurance programmes.
• Manage, motivate, coach and develop the Housekeeping and Laundry teams, fostering a culture of excellence and continuous improvement.
• Ensure all guest rooms, public areas and laundry facilities are maintained in immaculate condition.
• Monitor productivity, labour costs, departmental budgets and operating expenses while maintaining exceptional service quality.
• Conduct regular inspections and audits to ensure compliance with brand standards, health and safety regulations and cleanliness requirements.
• Collaborate closely with Front Office, Engineering, Food & Beverage and other departments to ensure seamless guest experiences.
• Oversee inventory management, procurement and control of housekeeping supplies, linen, uniforms and equipment.
• Handle guest feedback and service recovery situations promptly and professionally.
• Support sustainability initiatives and implement environmentally responsible housekeeping practices.

Skills

Leadership

Budgeting

People management

English fluency

Spanish preferred

Job description

Mandarin Oriental Barcelona is seeking an Executive Housekeeper to lead the Housekeeping and Laundry teams, ensuring the highest luxury standards and guest satisfaction across the property. Based in Barcelona, you will develop procedures, monitor budgets, coach colleagues and collaborate with Front Office, Engineering and F&B to deliver flawless service in a fast-paced, multicultural environment.

This role requires at least 5 years in luxury hospitality housekeeping, with English fluency and