Front Office - Night Supervisor

Mandarin Oriental Group; Barcelona; Presencial; EUR 29.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff canteen

Learning platform

Complimentary uniform laundry service

Complimentary stays and staff rates

Weekly physiotherapy sessions

Birthday day off

Descripción de la vacante

Mandarin Oriental, Barcelona is seeking a Front Office Night Supervisor to lead the Front Office team during the night shift, ensuring exceptional guest experiences and maintaining the highest standards of luxury hospitality.

Based at Mandarin Oriental, Barcelona, this role reports to the Front Office Manager / Night Manager and requires a minimum of 2 years in a Front Office supervisory position, fluent English, and a passion for service in a multicultural environment.

Formación

• Minimum 2 years in a Front Office supervisory role.
• Excellent command of English; Spanish desirable.
• Experience in a luxury hotel environment.
• Knowledge of Front Office systems and night audit procedures.

Responsabilidades

• Supervise and coordinate all Front Office activities during the night shift.
• Ensure seamless guest arrivals, departures, and night audit processes.
• Coach and motivate overnight Front Office team to deliver exceptional service.
• Handle guest requests, concerns, and complaints with prompt resolution.
• Monitor room status, occupancy, VIP arrivals, and special guest requirements.
• Ensure accurate posting of charges and completion of night audit procedures.
• Maintain communication with all departments to ensure smooth overnight operations.
• Ensure compliance with hotel standards, policies, and security protocols.
• Prepare operational reports and handovers for morning management.
• Act as senior point of contact for guests and colleagues during night shifts.

Conocimientos

Leadership

Problem solving

Team development

Guest service

Organizational skills

Decision making

Work under pressure

Multicultural teamwork

Communication

Herramientas

Front Office systems

Night audit

Descripción del empleo

Mandarin Oriental, Barcelona is looking for a Front Office Night Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

About the job

Based at Mandarin Oriental, Barcelona, within the Front Office Department, the Front Office Night Supervisor is responsible for overseeing all Front Office operations during the night shift, ensuring exceptional guest experiences, maintaining operational excellence, and supporting the Night Manager in delivering the highest standards of luxury hospitality. The position reports to the Front Office Manager / Night Manager.

As Front Office Night Supervisor, you will be responsible for the following duties:

• Supervise and coordinate all Front Office activities during the night shift.
• Ensure seamless guest arrivals, departures, and night audit processes.
• Support, coach and motivate the overnight Front Office team to deliver exceptional service.
• Handle guest requests, concerns, and complaints effectively, ensuring prompt resolution and guest satisfaction.
• Monitor room status, occupancy levels, VIP arrivals, and special guest requirements.
• Ensure accurate posting of charges, billing verifications, and completion of all night audit procedures.
• Maintain communication with all operational departments to guarantee smooth overnight hotel operations.
• Ensure compliance with hotel standards, policies, procedures, and security protocols.
• Prepare operational reports and handovers for the morning management team.
• Act as the senior point of contact for guests and colleagues during the night shift.

As Front Office Night Supervisor, we expect from you:

• Strong interpersonal, leadership and problem-solving abilities.
• Previous experience in Front Office operations within a luxury hotel environment.
• Excellent knowledge of Front Office systems and night audit procedures.
• Ability to lead and develop a team while maintaining high service standards.
• Highly responsible, reliable and detail-oriented.
• Excellent organizational and decision-making skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong guest service orientation with a passion for luxury hospitality.
• Ability to work cohesively as part of a multicultural team.
• Ability to focus attention on guest needs, always remaining calm, professional and courteous.
• Minimum 2 years' experience in a Front Office supervisory position, preferably within a luxury hotel.
• Excellent command of English; Spanish is highly desirable. Additional languages will be considered an advantage.
• Flexibility to work overnight shifts, weekends and public holidays.

Learning & Development

Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.

MOstay

As a member of the #MOfamily, you can stay with us wherever you go in the world through our MOstay programme, which offers complimentary nights and attractive room rates for you and your loved ones.

Health & Colleague Wellness

Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

Benefits

• Staff canteen with a different menu every week.
• Learning platform with a wide range of professional development courses.
• Complimentary uniform laundry service.
• Young, dynamic and multicultural working environment.
• Complimentary stays and special staff rates.
• Coffee and tea available in our colleague areas.
• Opportunity to be part of a globally recognized luxury hospitality brand.
• Electric kick scooter parking and bicycle parking facilities.
• Staff events, celebrations and team-building activities throughout the year.
• Career growth and international mobility opportunities within the Group.
• Complimentary weekly physiotherapy sessions.
• Birthday day off to celebrate your special day.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.