Night Audit & Guest Experience Lead

SLS Barcelona; Barcelona; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent discounts across Ennismore品牌

Opportunity for development

Innovative, fast-growing international

Descripción de la vacante

SLS Barcelona is seeking a Night Supervisor to join the team. Under the Night Manager, you will deliver naturally friendly, helpful, and responsive service, ensuring guest satisfaction across all interactions and hotel functions.

You will review takings, perform nightly audits, and supervise overnight operations while maintaining the high-performance standards of SLS Barcelona. Fluent Spanish and English are essential, with a proactive, team-oriented mindset.

Formación

• Minimum 2 years of Front Office experience in upscale or lifestyle hotel settings.
• Fluent in Spanish and English; excellent verbal and written communication.

Responsabilidades

• Review end-of-day takings against reports.
• Conduct nightly audits and balancing for hotel departments and functions.
• Ensure credit card reconciles to daily transaction lists.
• Monitor and assist in evaluating team member performance.
• Manage overnight reservations and check-ins with efficiency.
• Oversee arrival/departure processes and data accuracy in systems.
• Greet and assist guests in a warm, courteous, professional manner.
• Handle cash and credit transactions accurately for guest billing.
• Address guest complaints promptly and empathetically for swift resolution.
• Answer telephone calls quickly and efficiently.
• Report issues to relevant departments and verify completion.
• Keep reception and public areas clean, tidy and presentable.

Conocimientos

Front Office experience

Brand values alignment

Multitasking

Hospitality passion

Communication skills

Team player

Descripción del empleo

SLS Barcelona is seeking a Night Supervisor to join the team. Under the Night Manager, you will deliver naturally friendly, helpful, and responsive service, ensuring guest satisfaction across all interactions and hotel functions.

You will review takings, perform nightly audits, and supervise overnight operations while maintaining the high-performance standards of SLS Barcelona. Fluent Spanish and English are essential, with a proactive, team-oriented mindset.