Luxury Client Experience Specialist

Prada Group; Madrid; On-site; EUR 24,000 - 40,000; Full time

Job summary

Prada Group in Madrid seeks a Client Advisor to guarantee an extraordinary luxury client experience in-store and online. You will promote the brand philosophy, guide clients through the brand world, and act as a proactive team player focused on achieving sales targets.

The role emphasizes customer service, product knowledge, and omni-channel engagement within a luxury fashion environment.

Qualifications

• Demonstrates brand ambassador skills and customer-centric service.
• Able to work in a luxury retail environment with strong product knowledge.
• Collaborates with colleagues to ensure an exceptional client experience.

Responsibilities

• Act as a true brand ambassador, creating a welcoming and inspiring environment that drives client engagement.
• Work with colleagues to ensure consistent exceptional experience and a positive store atmosphere.
• Place the Client at the center, meeting every need with excellent service in line with client journey ceremonies.
• Exceed individual sales targets and KPI goals, contributing to store success.
• Own resolving Client complaints liaising with management and Client Service.

Skills

Brand ambassador

Teamwork

Leadership

Customer service

Job description

Prada Group in Madrid seeks a Client Advisor to guarantee an extraordinary luxury client experience in-store and online. You will promote the brand philosophy, guide clients through the brand world, and act as a proactive team player focused on achieving sales targets.

The role emphasizes customer service, product knowledge, and omni-channel engagement within a luxury fashion environment.