Luxury Retail Training Coach & Onboarding Lead

Prada; Madrid; On-site; EUR 45,000 - 60,000; Full time

Job summary

Prada in Madrid is seeking a Prada Ambassador to foster Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience. You will support the Store Manager in bringing the store to full potential, achieving business results and qualitative objectives.

You will also plan and cascade training programs in line with global, local and store priorities, promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels and support the Store Leadership in Team

Qualifications

• Bachelor Degree in learning and development fields, human resources management, psychology, or a related field or vocational training.
• 4+ years of experience in the retail training field or in a retail managerial role.
• Completed trainer qualification and relevant professional experience.
• In-depth knowledge of talent management and/or personnel development methods and tools.
• Excellent presentation and facilitation skills.
• Strong coordination and organizational skills, with a high level of communication ability.
• Fluent English is required.

Responsibilities

• Identify training needs in line with business priorities
• Develop training action plans at a Store & Client Advisor level
• Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
• Collaborate with all other retail functions to jointly organize and manage specific training activities
• Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level
• Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
• Drive in-store training initiatives with active shop floor presence
• Monitor quality, impact and true retention of training content
• Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)
• Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
• Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
• Ensure regular communication with Trainees, giving them continuous feedback on progress
• Manage onboarding journeys for New Hires in the store by facilitating their in-store induction and partnering with HR

Skills

Fluent English

Excellent presentation

Coaching & mentoring

Organizational skills

Communication skills

Education

Bachelor degree in learning and development / HR / psychology

Job description

Prada in Madrid is seeking a Prada Ambassador to foster Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience. You will support the Store Manager in bringing the store to full potential, achieving business results and qualitative objectives.

You will also plan and cascade training programs in line with global, local and store priorities, promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels and support the Store Leadership in Team