Luxury Brand Ambassador & Guest Experience Specialist

Prada Group; Madrid; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Prada Group in Madrid is seeking a customer-focused ambassador to deliver an exceptional in-store experience and nurture brand loyalty among clients. You will welcome customers, develop relationships, and leverage CRM and digital tools to maximize sales opportunities.

The role requires passion for luxury fashion, excellent communication, and the ability to work both in a team and independently, ensuring high visual standards and attentive security practices on the shop floor.

Competenze

• Passion for human relations and sales.
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.

Mansioni

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Conoscenze

Passion for sales

Client relationships

Teamwork

Communication

Product knowledge

Descrizione del lavoro

Prada Group in Madrid is seeking a customer-focused ambassador to deliver an exceptional in-store experience and nurture brand loyalty among clients. You will welcome customers, develop relationships, and leverage CRM and digital tools to maximize sales opportunities.

The role requires passion for luxury fashion, excellent communication, and the ability to work both in a team and independently, ensuring high visual standards and attentive security practices on the shop floor.