Luxury Brand Dept Lead – Client Experience

PRADA; Madrid; On-site; EUR 55,000 - 75,000; Full time

Job summary

Prada Group in Madrid seeks a dynamic Brand Ambassador and department leader to translate the Brand philosophy to the Store team and clients. You will drive department performance, coach staff, and ensure exceptional client experiences both on the floor and online.

You will guide cross-functional collaboration, develop business plans, and lead by example to exceed sales targets while strengthening client loyalty and omnichannel initiatives.

Responsibilities

• Drive your Department Team to exceed Financial targets and maximize sales performances.
• Support the Store Manager to develop and implement business plans with action plans.
• Drive the Department team to exceed their KPI targets.
• Foster cross selling and up selling among product categories.
• Be present on the sales floor, ensuring highest standard of client service.
• Foster Omni Channel awareness and use of digital tools to engage clients.
• Support the development of E commerce channel through timely order response.
• Stay up-to-date on market trends and share insights with relevant functions.
• Ensure displays attract Clients and maximize sales per Company guidelines.
• Place the Client above all and lead by example to meet client needs.
• Develop client-centric mindset and maintain solid client relationships.
• Ensure excellent client satisfaction and brand selling ceremonies.
• Identify opportunities to gain new Clients and grow department sales.
• Strengthen client loyalty and carry out clientelling initiatives.
• Manage customer complaints to maintain positive client relationships.

Job description

Prada Group in Madrid seeks a dynamic Brand Ambassador and department leader to translate the Brand philosophy to the Store team and clients. You will drive department performance, coach staff, and ensure exceptional client experiences both on the floor and online.

You will guide cross-functional collaboration, develop business plans, and lead by example to exceed sales targets while strengthening client loyalty and omnichannel initiatives.