Luxury Boutique Store Manager: Lead Performance & People

Dior; Málaga; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dior seeks a Store Manager for the ECI Castellana boutique to lead the team, optimize performance, and ensure the highest level of customer service in line with the Maison’s standards.

You will recruit, train, and coach staff, manage operations and budgets, and drive CRM initiatives to engage local and international clientele. Fluency in English and Spanish is expected, with additional languages a plus.

Qualifications

• Proven experience in luxury retail management.
• Strong leadership and problem-solving capabilities.
• Excellent analytical, communication, time management and organizational skills.
• Ability to work under pressure and adapt to store needs.

Responsibilities

• Design the optimum boutique structure and recruit the right profiles.
• Drive performance management, people development and team engagement.
• Manage day-to-day operations, training, coaching and motivation of the boutique team.
• Lead regular store meetings covering performance, product knowledge, training, VM and operations.
• Analyze boutique data to diagnose issues and define action plans to hit sales targets.
• Set and monitor sales goals for Associates and implement strategic actions.
• Optimize performance and profitability through KPI monitoring.
• Coordinate sales promotions, trunk shows, and CRM initiatives for local and international clients.
• Implement CRM programs to maximize client retention and engagement.
• Act as the Maison’s ambassador, building relationships with VIPs.
• Manage back office, store expenses, and budget adherence; ensure policy compliance.
• Oversee inventory processes, pricing, transfers and stock loss prevention.
• Contribute to merchandise displays and visual presentations following Maison guidelines.

Skills

Luxury retail management

Leadership

Analytical skills

Communication

Time management

Organizational skills

Job description

Dior seeks a Store Manager for the ECI Castellana boutique to lead the team, optimize performance, and ensure the highest level of customer service in line with the Maison’s standards.

You will recruit, train, and coach staff, manage operations and budgets, and drive CRM initiatives to engage local and international clientele. Fluency in English and Spanish is expected, with additional languages a plus.