Store Manager - ECI Castellana

Christian Dior Couture; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Christian Dior Couture in Madrid seeks an Ambassador of the Maison to lead the Castellana boutique, driving performance and profitability through a strong team, superior service, and strict adherence to luxury standards.

The Store Manager will recruit, train, and coach staff, oversee daily operations, and execute boutique initiatives, while maintaining exemplary client experiences for local and international clientele.

Qualifications

• Proven experience in luxury retail management.
• Goal-oriented mindset with strong leadership and problem-solving capabilities.
• Excellent analytical, communication, time management, and organizational skills.
• Ability to work under pressure, manage stress, and adapt flexibly to store needs.
• Mentoring and coaching attitude with high emotional intelligence.
• Languages: Fluent in English and Spanish; French and additional foreign languages are a strong plus.

Responsibilities

• Design the boutique structure and recruit profiles, building a talent pipeline.
• Drive performance management, develop people, motivate and engage the team.
• Manage day-to-day boutique operations, training, coaching, and motivation.
• Lead regular store meetings on performance, sales training, product knowledge, and ops.
• Analyze data to diagnose issues and plan actions to hit sales targets.
• Set and monitor sales goals for staff and implement strategic plans.
• Improve profitability through continuous KPI monitoring.
• Coordinate CRM and promotion activities for local and international clients.
• Maintain VIP relationships and act as the Maison’s ambassador.

Skills

Luxury retail management

Leadership

Analytical skills

Communication

Time management

Organizational skills

Emotional intelligence

Coaching

English & Spanish

Job description

Position

As an Ambassador of the Maison, the Store Manager efficiently develops and optimizes the ECI Castellana boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and maintaining the highest level of customer service throughout the store in line with Christian Dior expectations.

Job responsibilities

Team Management & Boutique Performance

• Design the optimum boutique structure, recruit the right profiles, and proactively build a talent pipeline.
• Drive performance management, ensure people development, motivate, and reinforce team engagement.
• Ensure the day-to-day management, training, coaching, and motivation of the boutique team.
• Conduct and participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and key operational information.
• Analyze boutique data to make diagnoses and define action plans to achieve Maison, boutique, and category sales targets.
• Assign and monitor sales goals for Sales Associates while leading the implementation of strategic action plans.
• Optimize boutique performance and profitability through continuous KPI monitoring.

Clientele Service & Management

• Participate in the coordination of sales promotion activities, trunk shows, seasonal events, and CRM initiatives tailored to the local and international clientele.
• Implement and monitor CRM programs to maximize client retention and engagement.
• Act as a direct Ambassador of the Maison to build and maintain relationships with VIPs.

Boutique Operations & Administration

• Implement group, Maison, and boutique policies, procedures, and luxury standards.
• Manage the back office, administration, store expenses, and budget adherence.
• Oversee associate compliance with established company policies, security procedures, and lock-up routines.
• Oversee inventory processes, monitor merchandise pricing, gather transfers/damages, and minimize stock loss.
• Participate in merchandise displays and visual presentations according to Maison guidelines.

Profile

• Proven experience in luxury retail management.
• Goal-oriented mindset with strong leadership and problem-solving capabilities.
• Excellent analytical, communication, time management, and organizational skills.
• Ability to work under pressure, manage stress, and adapt flexibly to store needs.
• Mentoring and coaching attitude with high emotional intelligence.
• Languages: Fluent in English and Spanish; French and additional foreign languages are a strong plus.