Store Manager - ECI Castellana

Christian Dior; Madrid; Presencial; EUR 70 000 - 100 000; Tempo integral

Resumo da oferta

Christian Dior in Madrid seeks an Ambassador for the ECI Castellana boutique to lead and optimize performance, develop the store team, and ensure the highest level of customer service in line with Dior standards.

The role focuses on recruiting talent, driving sales through strategic action plans, and maintaining exceptional boutique operations while building strong client relationships.

Qualificações

• Proven experience in luxury retail management.
• Strong leadership and problem-solving capabilities.
• Excellent analytical, communication, time management, and organizational skills.
• Fluency in English and Spanish; French a strong plus.

Responsabilidades

• Design the boutique structure and recruit profiles; build a talent pipeline.
• Drive performance management, develop people, motivate and engage the team.
• Oversee day-to-day boutique operations, training, coaching, and motivation.
• Lead regular store meetings on performance, training, product knowledge, and visuals.
• Analyze boutique data to diagnose issues and define action plans to hit sales targets.
• Set and monitor sales goals for associates; implement strategic plans.
• Optimize performance via KPI monitoring and CRM programs to maximize retention.
• Coordinate promotions, trunk shows, seasonal events, and CRM initiatives.

Conhecimentos

Luxury retail management

Leadership

Customer service excellence

English and Spanish fluency

Descrição da oferta de emprego

As an Ambassador of the Maison, the Store Manager efficiently develops and optimizes the ECI Castellana boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and maintaining the highest level of customer service throughout the store in line with Christian Dior expectations.

Job responsibilities

Design the optimum boutique structure, recruit the right profiles, and proactively build a talent pipeline.

Drive performance management, ensure people development, motivate, and reinforce team engagement.

Ensure the day-to-day management, training, coaching, and motivation of the boutique team.

Conduct and participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and key operational information.

Analyze boutique data to make diagnoses and define action plans to achieve Maison, boutique, and category sales targets.

Assign and monitor sales goals for Sales Associates while leading the implementation of strategic action plans.

Optimize boutique performance and profitability through continuous KPI monitoring.

Participate in the coordination of sales promotion activities, trunk shows, seasonal events, and CRM initiatives tailored to the local and international clientele.

Implement and monitor CRM programs to maximize client retention and engagement.

Act as a direct Ambassador of the Maison to build and maintain relationships with VIPs.

Implement group, Maison, and boutique policies, procedures, and luxury standards.

Manage the back office, administration, store expenses, and budget adherence.

Oversee associate compliance with established company policies, security procedures, and lock-up routines.

Oversee inventory processes, monitor merchandise pricing, gather transfers/damages, and minimize stock loss.

Participate in merchandise displays and visual presentations according to Maison guidelines.

Profile

Proven experience in luxury retail management.

Goal-oriented mindset with strong leadership and problem-solving capabilities.

Excellent analytical, communication, time management, and organizational skills.

Ability to work under pressure, manage stress, and adapt flexibly to store needs.

Mentoring and coaching attitude with high emotional intelligence.

Languages: Fluent in English and Spanish; French and additional foreign languages are a strong plus.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.