Luxury Boutique Manager: Sales Leader & Client Experience

Richemont Iberia SL; Las Rozas de Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Richemont Iberia SL seeks a Boutique Manager to lead all Montblanc boutique operations in a high-end setting. You will drive sales, manage a budget, and cultivate a top-performing team while delivering exceptional customer experiences.

The role requires strong leadership, deep luxury service knowledge, and the ability to build long-term client relationships with VIP customers. Fluency in Spanish and English is expected, with occasional travel for brand events.

Formación

• Demonstrable experience of at least 3-5 years in sales management within the luxury sector.
• Experience in managing a P&L and budgeting.
• Excellent leadership and team management skills with a proven ability to motivate staff.
• Passion for customer service and creating exceptional shopping experiences.
• In-depth knowledge of Luxury Sector with focus on Writing instruments, Watchmaking or Leather sectors.
• Excellent communication and interpersonal skills for high-level clients.
• Ability to work under pressure and meet deadlines with adaptability.
• Proficiency in Spanish and English; other languages are an advantage.
• Proficient computer skills (MS Office, POS systems) and CRM software.

Responsabilidades

• Develop and implement strategies to achieve and exceed boutique sales and KPIs targets.
• Monitor traffic, market trends and competition to identify growth opportunities.
• Manage budget and control expenses.
• Grow the customer database and improve its quality.
• Provide personalized, high-quality service to every customer.
• Resolve complaints efficiently and professionally; build long-term relationships.
• Recruit, train, and develop a high-performing sales team.
• Oversee marketing initiatives, product knowledge, and inventory analysis.
• Ensure boutique presentation aligns with Montblanc brand standards.
• Prepare sales reports and regularly communicate performance to management.

Conocimientos

Sales management

Leadership

Budgeting

Customer service

Team development

P&L management

Communication

CRM software

Inventory management

Multicultural teamwork

Educación

Business administration or marketing background

Herramientas

MS Office

POS systems

CRM software

Descripción del empleo

Richemont Iberia SL seeks a Boutique Manager to lead all Montblanc boutique operations in a high-end setting. You will drive sales, manage a budget, and cultivate a top-performing team while delivering exceptional customer experiences.

The role requires strong leadership, deep luxury service knowledge, and the ability to build long-term client relationships with VIP customers. Fluency in Spanish and English is expected, with occasional travel for brand events.