Luxury Retail Team Leader - Sales & Client Experience

BoF Careers; Barcelona; On-site; EUR 40,000 - 65,000; Full time

Job summary

Burberry in Barcelona seeks a Team Manager to lead a high-performing store team, deliver exceptional client service and drive sales across all departments. You will fuse brand values with hands-on leadership on the shop floor, coaching colleagues to meet targets and nurture long-standing relationships with clients.

As a dynamic luxury retailer, you will analyse performance, oversee CRM initiatives and training, and ensure product knowledge and standards remain outstanding.

Qualifications

• Luxury retail experience with leadership responsibilities.
• Strong client relationship and service orientation.
• Proven ability to manage and develop a team.

Responsibilities

• Lead a high performing customer-facing team and drive sales.
• Analyse store performance and KPIs to guide strategy.
• Oversee clienteling and CRM initiatives.
• Coach staff and ensure product knowledge standards.
• Promote brand values and exceptional service culture.

Skills

Team leadership

Customer service

Product knowledge

CRM familiarity

Store systems

Training delivery

Tools

CRM software

POS systems

Store systems

Job description

Burberry in Barcelona seeks a Team Manager to lead a high-performing store team, deliver exceptional client service and drive sales across all departments. You will fuse brand values with hands-on leadership on the shop floor, coaching colleagues to meet targets and nurture long-standing relationships with clients.

As a dynamic luxury retailer, you will analyse performance, oversee CRM initiatives and training, and ensure product knowledge and standards remain outstanding.