Boutique Manager

Richemont; Las Rozas de Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Richemont Iberia SL seeks a Boutique Manager to lead all Montblanc boutique operations in a high-end setting. You will drive sales, manage a budget, and cultivate a top-performing team while delivering exceptional customer experiences.

The role requires strong leadership, deep luxury service knowledge, and the ability to build long-term client relationships with VIP customers. Fluency in Spanish and English is expected, with occasional travel for brand events.

Qualifications

• Demonstrable experience of at least 3-5 years in sales management within the luxury sector.
• Experience in managing a P&L and budgeting.
• Excellent leadership and team management skills with a proven ability to motivate staff.
• Passion for customer service and creating exceptional shopping experiences.
• In-depth knowledge of Luxury Sector with focus on Writing instruments, Watchmaking or Leather sectors.
• Excellent communication and interpersonal skills for high-level clients.
• Ability to work under pressure and meet deadlines with adaptability.
• Proficiency in Spanish and English; other languages are an advantage.
• Proficient computer skills (MS Office, POS systems) and CRM software.

Responsibilities

• Develop and implement strategies to achieve and exceed boutique sales and KPIs targets.
• Monitor traffic, market trends and competition to identify growth opportunities.
• Manage budget and control expenses.
• Grow the customer database and improve its quality.
• Provide personalized, high-quality service to every customer.
• Resolve complaints efficiently and professionally; build long-term relationships.
• Recruit, train, and develop a high-performing sales team.
• Oversee marketing initiatives, product knowledge, and inventory analysis.
• Ensure boutique presentation aligns with Montblanc brand standards.
• Prepare sales reports and regularly communicate performance to management.

Skills

Sales management

Leadership

Budgeting

Customer service

Team development

P&L management

Communication

CRM software

Inventory management

Multicultural teamwork

Education

Business administration or marketing background

Tools

MS Office

POS systems

CRM software

Job description

The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team.

Key Responsibilities:

• Sales Management and Objectives:
  • Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets.
  • Monitor and analyze traffic, market trends and competition to identify growth opportunities.
  • Manage the boutique's budget and control expenses.

• Clienteling & Customer Experience:
  • Ensuring the growth of the customer database and improve its quality.
  • Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience.
  • Resolve customer complaints and issues efficiently and professionally.
  • Foster long-term relationships with customers, building a loyal customer base.

• Team Management:
  • Recruit, train, and develop a highly motivated and competent sales team.
  • Set clear performance objectives and provide regular feedback.
  • Create a positive and collaborative work environment.
  • Manage staff schedules and ensure adequate boutique coverage.

• MKT, Product Management and Visual Merchandising:
  • Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments.
  • Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits.
  • Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability.
  • Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards.
  • Manage boutique inventory, minimizing losses and maximizing product availability.
  • Manage warehouse space by structuring and organizing it.

• Boutique Operations:
  • Ensure compliance with all company policies and procedures.
  • Manage boutique security and protect company assets.
  • Supervise boutique maintenance, ensuring it is clean, tidy, and in good condition.

• Reporting:
  • Prepare sales reports and other management reports as needed.
  • Regularly communicate boutique performance to management.

Requirements:

• Demonstrable experience of at least 3-5 years in sales management within the luxury sector, preferably in a high-end boutique.
• Experience in managing a P&L (Profit and Loss) and budgeting.
• Excellent leadership and team management skills, with a proven ability to motivate and develop staff.
• Passion for customer service and creating exceptional shopping experiences.
• In-depth knowledge of Luxury Sector (products and market trends), with a particular focus on the Writing instruments, Watchmaking or Leather sector.
• Excellent communication and interpersonal skills, with the ability to interact effectively with high-level clients and the team.
• Ability to work under pressure and meet deadlines, demonstrating flexibility and adaptability to change.
• Proficiency in Spanish and English (other languages are an advantage).
• Proficient computer skills (MS Office, point-of-sale systems), with experience in inventory management and CRM software.
• Academic background in business administration, marketing or a related field (desirable).
• Availability to travel occasionally for meetings, brand events or training.

Personal Qualities:

• Impeccable professional image, reflecting Montblanc brand values.
• Positive and proactive attitude.
• Results-oriented, with a focus on achieving objectives and continuous improvement.
• Problem-solving ability, with a creative and strategic approach.
• Attention to detail, ensuring accuracy and quality in all tasks.
• Negotiation and persuasion skills.
• Ability to work in a multicultural and diverse environment.