Boutique Manager

Montblanc; Las Rozas de Madrid; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Montblanc is seeking a Boutique Manager in Madrid to lead all boutique operations, drive sales, and deliver exceptional customer experiences in a luxury environment.

You will recruit and develop a high-performing team, manage budgets, collaborate with Marketing, and ensure brand standards in visual merchandising and inventory control.

Availability to travel for brand events is required, and fluency in Spanish and English is preferred.

Qualifications

• At least 3–5 years in sales management within luxury retail.
• Experience with P&L and budgeting.
• Strong leadership and staff development skills.
• Passion for luxury customer service.
• Knowledge of luxury products, with focus on writing instruments, watches or leather goods.
• Excellent communication with high-level clients.

Responsabilités

• Lead and manage boutique operations to achieve sales and profitability.
• Develop strategies to meet KPI targets and analyze market trends.
• Provide exceptional clienteling and create memorable shopping experiences.
• Recruit, train and manage a high-performing sales team.
• Oversee marketing, merchandising and inventory control.
• Ensure compliance with company policies and procedures.
• Provide regular performance reporting to management.

Connaissances

Sales management

P&L budgeting

Leadership

Customer service

Luxury sector knowledge

Bilingual Spanish/English

CRM software

Inventory management

MS Office

Team motivation

Formation

Business administration or related field

Outils

MS Office

POS systems

CRM software

Inventory management systems

Description du poste

The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team.

Key Responsibilities

• Sales Management and Objectives:
  • Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets.
  • Monitor and analyze traffic, market trends and competition to identify growth opportunities.
  • Manage the boutique's budget and control expenses.
• Clienteling & Customer Experience:
  • Ensuring the growth of the customer database and improve its quality.
  • Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience.
  • Resolve customer complaints and issues efficiently and professionally.
  • Foster long-term relationships with customers, building a loyal customer base.
• Team Management:
  • Recruit, train, and develop a highly motivated and competent sales team.
  • Set clear performance objectives and provide regular feedback.
  • Create a positive and collaborative work environment.
  • Manage staff schedules and ensure adequate boutique coverage.
• MKT, Product Management and Visual Merchandising:
  • Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments.
  • Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits.
  • Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability.
  • Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards.
  • Manage boutique inventory, minimizing losses and maximizing product availability.
  • Manage warehouse space by structuring and organizing it.
• Boutique Operations:
  • Ensure compliance with all company policies and procedures.
  • Manage boutique security and protect company assets.
  • Supervise boutique maintenance, ensuring it is clean, tidy, and in good condition.
• Reporting:
  • Prepare sales reports and other management reports as needed.
  • Regularly communicate boutique performance to management.

Requirements

• Demonstrable experience of at least 3-5 years in sales management within the luxury sector, preferably in a high-end boutique.
• Experience in managing a P&L (Profit and Loss) and budgeting.
• Excellent leadership and team management skills, with a proven ability to motivate and develop staff.
• Passion for customer service and creating exceptional shopping experiences.
• In-depth knowledge of Luxury Sector (products and market trends), with a particular focus on the Writing instruments, Watchmaking or Leather sector.
• Excellent communication and interpersonal skills, with the ability to interact effectively with high-level clients and the team.
• Ability to work under pressure and meet deadlines, demonstrating flexibility and adaptability to change.
• Proficiency in Spanish and English (other languages are an advantage).
• Proficient computer skills (MS Office, point-of-sale systems), with experience in inventory management and CRM software.
• Academic background in business administration, marketing or a related field (desirable).
• Availability to travel occasionally for meetings, brand events or training.

Personal Qualities

• Impeccable professional image, reflecting Montblanc brand values.
• Positive and proactive attitude.
• Results-oriented, with a focus on achieving objectives and continuous improvement.
• Problem-solving ability, with a creative and strategic approach.
• Attention to detail, ensuring accuracy and quality in all tasks.
• Negotiation and persuasion skills.
• Ability to work in a multicultural and diverse environment.