Luxury Boutique Manager - Lead Sales & Client Experience

The SWATCH Group; Alcobendas, Madrid; On-site; EUR 35,000 - 52,000; Full time

Job summary

Longines in Madrid seeks an experienced Boutique Manager to lead our Flagship Boutique, delivering an exceptional luxury client experience while driving commercial performance and team excellence.

The role focuses on developing clienteling programs, coaching a high-performing team, managing store operations, and building strong relationships with clients and local partners to elevate brand visibility and loyalty.

Responsibilities

• Drive boutique sales performance and achieve business targets.
• Develop and execute clienteling, customer acquisition and traffic-generating strategies.
• Deliver an exceptional and consistent luxury customer experience.
• Lead, coach and inspire a high-performing sales team.
• Analyze KPIs and implement action plans to maximize business opportunities.
• Oversee daily boutique operations, ensuring compliance with company standards.
• Manage inventory, cash control and loss prevention processes effectively.
• Prioritize, organize and delegate tasks according to business needs.
• Build strong relationships with clients and local partners to increase brand visibility and loyalty.

Job description

Longines in Madrid seeks an experienced Boutique Manager to lead our Flagship Boutique, delivering an exceptional luxury client experience while driving commercial performance and team excellence.

The role focuses on developing clienteling programs, coaching a high-performing team, managing store operations, and building strong relationships with clients and local partners to elevate brand visibility and loyalty.