Boutique Manager - Flagship Madrid.

Longines Watch Co. Francillon Ltd.; Madrid; Presencial; EUR 52.000 - 68.000; Jornada completa

Descripción de la vacante

Longines, the flagship boutique in Madrid, seeks an experienced Boutique Manager to lead our luxury retail team and deliver an exceptional client experience.

You will drive sales performance, develop clienteling and traffic-building strategies, coach a high-performing team, analyze KPIs, and oversee daily operations, inventory, and cash controls. Fluency in Spanish and English is required.

Formación

• Proven experience in Boutique/Store/Retail management, luxury/watchmaking preferred.
• Ability to drive performance and lead teams to exceed objectives.
• Strong leadership, coaching and people management skills.
• Strategic thinking with operational excellence.
• Excellent clienteling and relationship-building capabilities.
• Excellent organizational and planning skills.
• Fluent Spanish and English required; other languages a plus.

Responsabilidades

• Drive boutique sales performance and achieve business targets.
• Develop and execute clienteling, customer acquisition and traffic-generating strategies.
• Deliver an exceptional and consistent luxury customer experience.
• Lead, coach and inspire a high-performing sales team.
• Analyze KPIs and implement action plans to maximize business opportunities.
• Oversee daily boutique operations, ensuring compliance with company standards.
• Manage inventory, cash control and loss prevention processes effectively.
• Prioritize, organize and delegate tasks according to business needs.
• Build strong relationships with clients and local partners to increase brand visibility and loyalty.

Conocimientos

Boutique management

Store leadership

Clienteling

Sales optimization

Team coaching

KPI analysis

Inventory control

Office

Spanish & English

Herramientas

Office

Descripción del empleo

The company The Swatch Group Ltd

is the world's leading manufacturer of finished watches, jewelry, watch movements and components. The Group supplies nearly all the components required for the watches produced by its 16 watch and jewelry brands, as well as for its two retail brands, Tourbillon and Hour Passion. In addition, The Swatch Group provides movements and components to other watch manufacturers.

Job description

At Longines, elegance is an attitude. We are looking for an experienced and passionate Boutique Manager to lead our Flagship Boutique in Madrid, delivering an exceptional client experience while driving commercial performance and team excellence Key Responsibilities

Key Responsibilities

• Drive boutique sales performance and achieve business targets.


• Develop and execute clienteling, customer acquisition and traffic-generating strategies.


• Deliver an exceptional and consistent luxury customer experience.


• Lead, coach and inspire a high-performing sales team.


• Analyze KPIs and implement action plans to maximize business opportunities.


• Oversee daily boutique operations, ensuring compliance with company standards.


• Manage inventory, cash control and loss prevention processes effectively.


• Prioritize, organize and delegate tasks according to business needs.


• Build strong relationships with clients and local partners to increase brand visibility and loyalty.

Profile

Proven experience as a Boutique Manager, Store Manager or Retail Manager, preferably within the luxury, premium or watchmaking industry.

Ability to drive business performance and lead teams to achieve and exceed objectives.

Excellent leadership, coaching and people management skills.

Ability to combine strategic thinking with operational excellence.

Strong clienteling and relationship-building capabilities.

Excellent organizational, planning and problem-solving skills.

Professional Requirements

Flexibility is also needed to adapt the changes to Boutique needs.

Intermediate level of informatics (Office).

Languages

Fluent Spanish and English are required.

Knowledge in other language would be a plus.