Lux Onsite Concierge Assistant — Palma

Hospitaliti; Palma; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

1 day off for your birthday

Restaurant tickets up to 4 €

A laptop

Events all year round

1 day off per month (from 5 months of)

Job summary

Le Collectionist is seeking an Onsite Concierge Assistant in Palma to support the Conciergerie & Stay team. You will welcome international clients in rented properties and uphold brand standards, collaborating with the Pre-Arrival Team to enhance partner networks and service quality.

The role emphasizes hospitality, client interaction, and a proactive approach in managing property-related requests, with weekend work as part of the schedule.

Qualifications

• Currently pursuing studies in hospitality, tourism, business school, or related field.
• Fluent in English; knowledge of Spanish and/or French is a plus.
• Autonomous with strong interpersonal skills.
• Customer-oriented with a warm personality and the ability to build relationships.

Responsibilities

• Pre-Arrival Preparation: participate in property visits, gather stay information, update property details, assist in guest arrival preparations, contact clients before arrival.
• Guest Welcome and Stay Follow-Up: welcome guests, conduct villa tours, assist with concierge requests and service adjustments, learn payment procedures.
• Check-Out and End-of-Stay Follow-Up: assist with smooth check-out, document observations, follow up on billing with Pre-Arrival Team.
• Administration and Payment Management: assist invoicing and payment collection with Pre-Arrival Team, document property conditions after departures.

Skills

Fluency in English

Interpersonal skills

Autonomous

Customer-oriented

Multitasking

Attention to detail

Education

Hospitality/tourism studies

Tools

Driver's license

Job description

Le Collectionist is seeking an Onsite Concierge Assistant in Palma to support the Conciergerie & Stay team. You will welcome international clients in rented properties and uphold brand standards, collaborating with the Pre-Arrival Team to enhance partner networks and service quality.

The role emphasizes hospitality, client interaction, and a proactive approach in managing property-related requests, with weekend work as part of the schedule.