Onsite Concierge Assistant (H/F/X) - Internship - Start Date May 2027 - Mallorca

Hospitaliti; Palma; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

1 day off for your birthday

Restaurant tickets up to 4 €

A laptop

Events all year round

1 day off per month (from 5 months of)

Job summary

Le Collectionist is seeking an Onsite Concierge Assistant in Palma to support the Conciergerie & Stay team. You will welcome international clients in rented properties and uphold brand standards, collaborating with the Pre-Arrival Team to enhance partner networks and service quality.

The role emphasizes hospitality, client interaction, and a proactive approach in managing property-related requests, with weekend work as part of the schedule.

Qualifications

• Currently pursuing studies in hospitality, tourism, business school, or related field.
• Fluent in English; knowledge of Spanish and/or French is a plus.
• Autonomous with strong interpersonal skills.
• Customer-oriented with a warm personality and the ability to build relationships.

Responsibilities

• Pre-Arrival Preparation: participate in property visits, gather stay information, update property details, assist in guest arrival preparations, contact clients before arrival.
• Guest Welcome and Stay Follow-Up: welcome guests, conduct villa tours, assist with concierge requests and service adjustments, learn payment procedures.
• Check-Out and End-of-Stay Follow-Up: assist with smooth check-out, document observations, follow up on billing with Pre-Arrival Team.
• Administration and Payment Management: assist invoicing and payment collection with Pre-Arrival Team, document property conditions after departures.

Skills

Fluency in English

Interpersonal skills

Autonomous

Customer-oriented

Multitasking

Attention to detail

Education

Hospitality/tourism studies

Tools

Driver's license

Job description

Le Collectionist is hiring through Hosco in Palma. Founded in 2014, Le Collectionist is the European leader in tailor-made luxury travel, bringing together spectacular homes with exceptional services and experiences, creating unforgettable holiday experiences for groups and families who believe holidays should be unique, lively, and shared. Our portfolio spans over 50 iconic destinations—from coastlines and countryside escapes to snow-covered peaks and vibrant city streets. Every home is handpicked for its character, beauty, story, then paired with expertly selected services to create the perfect setting for every kind of gathering. It's a different way to travel: smoother, more intimate, and above all, freeing. With expert concierges supported by dedicated local teams, we take care of every detail - from thoughtful services for everyday comforts to fully bespoke, once-in-a-lifetime adventures rooted in local culture and tradition. Whether it's arranging a private chef or nanny, securing a vintage car, or privatising a museum, we bring your holiday vision to life. This position is available for a period of 4 months starting in May 2027 until August 2027.

Your Mission

As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supporting role in managing and assisting our clients onsite with concierge and property-related requests. You will help the team welcome our international clientele in various rented properties while upholding Le Collectionist brand standards. In close collaboration with the Pre-Arrival Team, you will assist in strengthening our network of local partners to offer our clients the highest quality services and experiences.

Your Responsibilities

• Pre-Arrival PreparationTake part in property visits where guests are expected. Support the Pre-Arrival Team in gathering the necessary information for stay preparations. Assist in updating property information in internal tools. Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals. Help the team establish contact with clients before their arrival.
• Guest Welcome and Stay Follow-UpWelcome guests alongside the team, ensuring the villa is ready and in perfect condition. Participate in villa tours and guide guests through the property's facilities. Be available to assist with concierge requests or service adjustments. Observe and learn the procedures for handling and processing payments.
• Check-Out and End-of-Stay Follow-UpAssist the team to ensure a smooth check-out process and help inspect the property in the presence of guests. Contribute to documenting final observations and any potential damages. Help follow up on billing and payments in collaboration with the Pre-Arrival Team.
• Administration and Payment ManagementSupport the team in invoicing and payment collection in collaboration with the Pre-Arrival Team. Document property condition observations after guest departures.

Schedule and Specifics

Our onsite presence and industry standards require working Saturdays and Sundays (hospitality model), especially during the high season. Work is organized in rotation with the rest of the onsite team, and overtime can be compensated with time off.

Perks

• 1 day off for your birthday
• Restaurant tickets up to 4 €
• A laptop
• Events all year round
• 1 day off per month (from 5 months of internship)

Desired Profile

• Currently pursuing studies in hospitality, tourism, business school, or a related field.
• Strong interest in the luxury and hospitality sector.
• Valid driver's license.
• Interest in similar roles (villa management, concierge services).
• Knowledge of the destination and its ecosystem, or a strong willingness to learn.
• Fluency inEnglishis required, and knowledge of Spanish or/andFrench is a plus.
• Organized, meticulous, and detail-oriented.
• Autonomous, with excellent interpersonal skills.
• Outstanding written and verbal communication skills to build strong relationships with clients and partners.
• Customer-oriented, with a warm personality and the ability to create lasting connections.
• Able to manage multiple tasks simultaneously and adapt to a fast-paced, demanding environment.
• All our positions are open, with equal consideration, to candidates requiring specific accommodations related to a disability.

Interview Process

1. HR Interview
2. Manager Interview
3. Case Study
4. Case Study Presentation
5. Call with our Regional Director