Head of Pre-Arrival Concierge & Luxury Client Experience

Le Collectionist; Islas Baleares; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Birthday off

Restaurant tickets

Laptop provided

Professional phone

Year-round events

23 days off

Remote work 2 days/week

Private health insurance

Sports reimbursement

Job summary

Le Collectionist in Mallorca seeks a senior concierge manager to oversee the Pre-arrival Concierge team and ensure an exceptional client experience for ultra-luxury stays across the Balearics. You will lead, train and motivate the team, manage VIP client relationships, and develop partnerships with high-end providers to elevate service levels.

In this role you will work on-site with some remote days, coordinating with regional directors, ensuring financial discipline, and continuously improving

Qualifications

• Candidates hold a degree in management, hospitality or related field.
• Fluent Spanish and English.
• Proven team management experience in hospitality or luxury.
• Good knowledge of the Balearic geographic area.

Responsibilities

• Oversee Pre-arrival Concierge team and monitor performance.
• Provide leadership, training and support for professional development.
• Set clear objectives for each team member to meet client expectations.
• Ensure timely responses to client inquiries and emails.

Skills

Bilingual: Spanish & English

Team management experience

Leadership

Communication skills

Problem-solving

Client-oriented

Strategic planning

Geographic knowledge of area

Education

Degree in management, hospitality or related field

Job description

Le Collectionist in Mallorca seeks a senior concierge manager to oversee the Pre-arrival Concierge team and ensure an exceptional client experience for ultra-luxury stays across the Balearics. You will lead, train and motivate the team, manage VIP client relationships, and develop partnerships with high-end providers to elevate service levels.

In this role you will work on-site with some remote days, coordinating with regional directors, ensuring financial discipline, and continuously improving