Mallorca Luxury Concierge Intern

Four Seasons Hotels and Resorts; Palma; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary & Benefits

Complimentary Accommodation at other 4

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Discounts at hotel restaurants and /or

Mental Health Support

Job summary

Four Seasons Resort Mallorca at Formentor is seeking a Concierge Intern to support the concierge and guest services teams in delivering exceptional, personalized service to guests. You will assist with guest requests, recommendations, reservations, transport, and special experiences, while learning destination knowledge and service standards.

Under guidance of the Concierge team, you will help with day-to-day operations, documentation, and interactions across departments to ensure a seamless

Qualifications

• Demonstrated hospitality focus with guest-centric mindset.
• Strong communication and relationship-building skills.
• Willingness to learn local Mallorcan destinations and services.

Responsibilities

• Provide personalized recommendations and destination guidance for guests.
• Coordinate guest requests: reservations, transport, tours, activities.
• Deliver warm, anticipatory service and personalize each stay.
• Respond to inquiries via in-person, phone, email, or messages.
• Maintain knowledge of facilities, outlets, and local offerings.
• Handle special requests for VIP guests and celebrations.
• Collaborate with departments to fulfill guest requests efficiently.
• Support daily concierge operations and shift handovers.
• Document guest preferences and interactions in systems.
• Assist with confirmations, vouchers, invoicing, and vendor docs.
• Monitor guest arrangements and resolve issues proactively.
• Promote experiences and activities to support revenue.

Skills

Customer Service

Communication

Local Knowledge

Attention to Detail

Problem Solving

Multitasking

Professionalism

Cultural Awareness

Tech Proficiency

Flexibility

Team Player

Positive Attitude

Education

Hospitality/Tourism/Business Administration degree

Tools

Microsoft Office

Hotel management systems

Job description

Four Seasons Resort Mallorca at Formentor is seeking a Concierge Intern to support the concierge and guest services teams in delivering exceptional, personalized service to guests. You will assist with guest requests, recommendations, reservations, transport, and special experiences, while learning destination knowledge and service standards.

Under guidance of the Concierge team, you will help with day-to-day operations, documentation, and interactions across departments to ensure a seamless