Loyalty Trainee - Minor Hotels Eu&Am - Madrid

Minor Hotels Europe and Americas; Madrid; On-site; EUR 10,000 - 15,000; Part time

Job summary

Minor Hotels Europe & Americas is seeking a Loyalty Department Trainee to support loyalty programme operations, performance analysis, and cross-functional coordination within a dynamic hospitality environment.

You will gain exposure to both operational and analytical aspects of loyalty management, assisting with internal processes and contributing to the success of the loyalty programme.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.

Responsibilities

• Support Loyalty Team in daily tasks, projects, and communications.
• Coordinate loyalty programme procedures, training, and hotel engagement initiatives.
• Prepare and update training materials, guidelines, and internal documentation.
• Publish local offers and coordinate with hotels on updates.
• Coordinate loyalty programme updates on the website, internal channels and marketing collateral.
• Maintain and support reporting for loyalty KPIs and performance metrics.
• Manage JIRA tickets related to loyalty programme and liaise with teams.

Skills

Organizational skills

Analytical mindset

Bilingual English/Spanish

Proactive learner

Education

Hospitality degree

Tourism degree

Business Administration degree

Marketing degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Copilot

JIRA

Job description

The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.

What will be your mission?

The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.

What will you do?

Support to Loyalty Team

• Assist Loyalty Team in daily tasks, projects, and communications.
• Help coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.
• Contribute to the preparation and updating of training materials, guidelines, and internal documentation.
• Continuous support on Local offers publishing and follow up with hotels
• Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals

Documentation & Reporting

• Maintain updated documentation to support internal processes and reporting requirements.
• Support in preparing performance reports and loyalty action plans
• Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.

JIRA Ticket Management

• Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution.
• Liaise with relevant teams to track progress and escalates issues as needed.

What are we looking for?

EXPERIENCE

• No required.

QUALIFICATIONS

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.

PREFERRED SKILLS

• Strong organizational skills and attention to detail.
• Analytical mindset with the ability to handle data and reporting tasks.
• Good communication skills in English and Spanish. Additional language is a plus.
• Proactive, eager to learn, and able to work both independently and as part of a team.
• Interest in loyalty programmes, customer experience, or hotel operations is an advantage.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.