Loyalty Trainee - Minor Hotels Eu&Am - Madrid

Minor Hotels Europe and Americas; Barcelona; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development opportunities

Diversity of 150 nationalities

Flexible working conditions

Team member recognition programmes

Discounted hotel rates and benefits

Descripción de la vacante

A leading hospitality company is seeking a Loyalty Trainee in Barcelona to support the Loyalty Department. This entry-level role involves assisting with daily operations, contributing to training materials, and managing JIRA tickets. Ideal candidates are pursuing or have completed a degree in Hospitality or related fields and possess strong organizational and communication skills in English and Spanish. Enjoy diverse experiences, training opportunities, and team member benefits.

Formación

• Currently pursuing or recently completed a relevant degree.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); familiarity with JIRA is a plus.
• Analytical mindset with ability to handle data and reporting tasks.
• Good communication skills in English and Spanish.
• Proactive and eager to learn.
• Analytical mindset with data and reporting tasks.
• Good communication skills in English and Spanish; additional language is a plus.
• Proactive, eager to learn, capable of working independently and in a team.
• Interest in loyalty programmes, customer experience, or hotel operations is advantageous.

Responsabilidades

• Assist Loyalty Team in daily tasks and projects.
• Help coordinate loyalty programme procedures and training.
• Maintain updated documentation for internal processes.
• Manage JIRA tickets related to loyalty programme.
• Support performance reports and loyalty action plans.
• Maintenance of updated documentation to support internal processes and reporting requirements.
• Support in preparing performance reports and loyalty action plans.
• Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.
• Manage JIRA tickets related to loyalty programme, ensuring proper follow‑up, status updates, and timely resolution.
• Liaise with relevant teams to track progress and elevate issues as needed.

Conocimientos

Organizational skills

Attention to detail

Proficiency in Microsoft Office

Analytical mindset

Communication skills in English

Proactivity

Copilot

JIRA familiarity

Analytical mindset

English and Spanish

Teamwork

Educación

Degree in Hospitality, Tourism, Business Administration, Marketing, or related field

Herramientas

Microsoft Excel

JIRA

Descripción del empleo

Loyalty Trainee – Minor Hotels Eu&Am – Madrid

Join to apply for the Loyalty Trainee – Minor Hotels Eu&Am – Madrid role at Minor Hotels Europe and Americas.

The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry‑level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross‑functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.

What will you do?

• Assist Loyalty Team in daily tasks, projects, and communications.
• Help coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.
• Contribute to the preparation and updating of training materials, guidelines, and internal documentation.
• Continuous support Local offers publishing and follow up with hotels.
• Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals.

Documentation & Reporting

• Maintain updated documentation to support internal processes and reporting requirements.
• Support in preparing performance reports and loyalty action plans.
• Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.

JIRA Ticket Management

• Manage JIRA tickets related to loyalty programme, ensuring proper follow‑up, status updates, and timely resolution.
• Liaise with relevant teams to track progress and elevate issues as needed.

Desired Skills & Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.
• Analytical mindset with the ability to handle data and reporting tasks.
• Good communication skills in English and Spanish. Additional language is a plus.
• Proactive, eager to learn, and able to work both independently and as part of a team.
• Interest in loyalty programmes, customer experience, or hotel operations is an advantage.

Why choose us?

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Madrid, Community of Madrid, Spain