Loyalty Trainee - Minor Hotels Eu&Am - Madrid

Minor Hotels Europe & Americas; Madrid; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

World-wide exposure to diverse teams

Training and development

Employee discounts across hotels

Job summary

Minor Hotels Europe & Americas in Madrid is seeking a Loyalty Trainee to learn loyalty programme operations, performance analysis, and cross‑functional coordination in a dynamic hospitality environment.

You will assist the Loyalty Team with daily tasks and communications, help coordinate programme procedures and training, update training materials, publish local offers, and support KPI reporting and JIRA ticket management.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.

Responsibilities

• Assist Loyalty Team in daily tasks, projects, and communications.
• Coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.
• Contribute to the preparation and updating of training materials, guidelines, and internal documentation.
• Continuous support on Local offers publishing and follow up with hotels.
• Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals.
• Maintain updated documentation to support internal processes and reporting requirements.
• Support in preparing performance reports and loyalty action plans.
• Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.
• Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution.

Skills

Strong organizational skills

Analytical mindset

Good communication (English & Spanish)

Proactive & eager to learn

Education

Degree in Hospitality, Tourism, Business Administration, Marketing, or related field

Tools

Microsoft Office

JIRA

Copilot

Job description

Career Opportunities: Loyalty Trainee - Minor Hotels Eu&Am - Madrid (8099)

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.

What will you do?

Support to Loyalty Team

• Assist Loyalty Team in daily tasks, projects, and communications.
• Help coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.
• Contribute to the preparation and updating of training materials, guidelines, and internal documentation.
• Continuous support on Local offers publishing and follow up with hotels
• Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals

Documentation & Reporting

• Maintain updated documentation to support internal processes and reporting requirements.
• Support in preparing performance reports and loyalty action plans
• Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.

JIRA Ticket Management

• Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution.
• Liaise with relevant teams to track progress and elevate issues as needed.

What are we looking for?

EXPERIENCE

• No required.

QUALIFICATIONS

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.

PREFERRED SKILLS

• Strong organizational skills and attention to detail.
• Analytical mindset with the ability to handle data and reporting tasks.
• Good communication skills in English and Spanish. Additional language is a plus.
• Proactive, eager to learn, and able to work both independently and as part of a team.
• Interest in loyalty programmes, customer experience, or hotel operations is an advantage.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.