Loyalty Programs Trainee – Hospitality Ops & Analytics

Minor Hotels Europe & Americas; Madrid; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

World-wide exposure to diverse teams

Training and development

Employee discounts across hotels

Job summary

Minor Hotels Europe & Americas in Madrid is seeking a Loyalty Trainee to learn loyalty programme operations, performance analysis, and cross‑functional coordination in a dynamic hospitality environment.

You will assist the Loyalty Team with daily tasks and communications, help coordinate programme procedures and training, update training materials, publish local offers, and support KPI reporting and JIRA ticket management.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.

Responsibilities

• Assist Loyalty Team in daily tasks, projects, and communications.
• Coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.
• Contribute to the preparation and updating of training materials, guidelines, and internal documentation.
• Continuous support on Local offers publishing and follow up with hotels.
• Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals.
• Maintain updated documentation to support internal processes and reporting requirements.
• Support in preparing performance reports and loyalty action plans.
• Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.
• Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution.

Skills

Strong organizational skills

Analytical mindset

Good communication (English & Spanish)

Proactive & eager to learn

Education

Degree in Hospitality, Tourism, Business Administration, Marketing, or related field

Tools

Microsoft Office

JIRA

Copilot

Job description

Minor Hotels Europe & Americas in Madrid is seeking a Loyalty Trainee to learn loyalty programme operations, performance analysis, and cross‑functional coordination in a dynamic hospitality environment.

You will assist the Loyalty Team with daily tasks and communications, help coordinate programme procedures and training, update training materials, publish local offers, and support KPI reporting and JIRA ticket management.