Lobby Ambassador

Jones Lang LaSalle Incorporated; Alcobendas; On-site; EUR 21,000 - 26,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Madrid is seeking an eventful Front of House/Reception professional to welcome visitors, manage bookings, and maintain exemplary service standards. You will work on-site at the client's office and support a busy, professional environment with strong English communication.

The ideal candidate has Corporate or 5* hotel reception experience, excellent customer service, and the ability to stay organized while multitasking in a fast-paced setting.

Qualifications

• Experience in a Corporate or 5* Hotel Reception environment.
• Independent and self-managing worker.
• Strong customer service skills and networking ability.
• Professional telephone manner and excellent written and spoken English.
• Ability to use initiative and remain calm under pressure.
• Team player with the ability to multi-task and prioritise work commitments.
• Flexible approach to departmental requirements and a good educational background with solid English.
• Good sense of humour and approachable personality.

Responsibilities

• Cover Front of House and Reception services at our Client’s office.
• Welcome and assist visitors and clients, manage meet-and-greet.
• Assist with internal/external bookings and maintain meeting room accountability.
• Ensure meeting rooms, services, VC, facilities and public areas meet standards.
• Facilitate room setups and adapt furniture as needed.
• Monitor room status and prepare rooms for next bookings.
• Provide or report information on available facilities, arrange viewings and accompany clients on tours.
• Maintain awareness of business activity and communicate updates with regional team.

Skills

Reception experience

Customer service

English language

Independent worker

Team player

Communication skills

Multitask

Calm under pressure

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women. JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What the job involves

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups – including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking.
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required.
• Maintain a strong awareness of business activity & communicate all updates with regional team members.
• Mail room work (administrative work to manage shipping and receiving in the office)

Skills & Experience

• Experience of working within a Corporate or 5* Hotel Reception environment
• Independent and self-managing worker
• Strong customer service skills- a great networker!
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure.
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English
• Good sense of humour & an approachable personality

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognised with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Location: On-site –Madrid, ESP

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.