Lisbon-based Spanish Customer Care Specialist - 12-Month

Tavrion Dynamics; Bilbao; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Tavrion Dynamics is seeking fluent Spanish speakers for a 12-month, full-time Customer Care role based in Lisbon. You will handle queries across phone, email, and chat, delivering clear information and empathetic service to customers while meeting performance targets.

Candidates should have intermediate English, fast typing, and strong communication skills. Benefits include health insurance, flight ticket reimbursement, and free Portuguese language courses to support relocation.

Qualifications

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

English (B1/B2)

Typing 20+ wpm

Communication

Problem solving

Interpersonal skills

Customer-focused

Digital environment

Job description

Tavrion Dynamics is seeking fluent Spanish speakers for a 12-month, full-time Customer Care role based in Lisbon. You will handle queries across phone, email, and chat, delivering clear information and empathetic service to customers while meeting performance targets.

Candidates should have intermediate English, fast typing, and strong communication skills. Benefits include health insurance, flight ticket reimbursement, and free Portuguese language courses to support relocation.