Líder De Postventa - Experiencia Del Cliente

Axial; Valencia; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Axial in Valencia is seeking a Senior Customer Experience Specialist to join its team and lead initiatives that shape the customer journey and drive satisfaction.

You will develop and implement strategies to elevate service standards, advocate for customers, and work with cross-functional colleagues in a hybrid work model.

The role demands senior experience in customer experience, strong communication, and a passion for advocacy within a forward-thinking organization.

Qualifications

• Senior-level experience in customer experience or client services.

Responsibilities

• Shape and enhance the customer journey.
• Develop and implement strategies to elevate service standards.
• Advocate for customers and collaborate with cross-functional teams.

Skills

Customer experience

Stakeholder management

Communication skills

Job description

Our client, a leading company in its sector, is seeking a highly motivated and experienced Senior Customer Experience Specialist to join their dynamic team in Valencia . This role is pivotal in shaping and enhancing the customer journey, ensuring unparalleled satisfaction and loyalty. You will be instrumental in developing and implementing strategies that elevate our client's service standards, contributing directly to their reputation and growth. The ideal candidate is passionate about customer advocacy and possesses a keen understanding of client needs and market trends. This position offers a unique opportunity to make a significant impact within a forward-thinking organization, working in a collaborative and supportive environment. The hybrid work model allows for a balance between in-office collaboration and remote flexibility, fostering a productive and engaging work experience.

About the Role

Our client, a leading company in its sector, is seeking a highly motivated and experienced