Remote Vp Of Customer Insights - Research Strategy Leader

Ethos; Islas Baleares; À distance; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Competitive salary with bonuses

Comprehensive health insurance

Career growth opportunities

Generous vacation and PTO

Résumé du poste

Ethos is seeking a motivated Customer Success Manager to support clients across Spain in a fully remote role. You will guide customers to success with strategic adoption of our SaaS platform and foster long-term partnerships.

As a remote-first position, you will onboard clients, monitor health, conduct business reviews, and advocate for customer needs with cross-functional teams. Fluency in Spanish is required; English is a plus.

Qualifications

• Experience in Customer Success or Account Management in SaaS/tech.
• Fluent in Spanish; English helpful.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data and translate insights into actions.
• Experience with CRM/CS platforms (Salesforce, Gainsight, ChurnZero).
• Self-motivated and able to manage multiple clients/priorities.
• Bachelor's degree or equivalent experience.
• Proven ability to build and maintain client relationships.
• Remote work discipline and independence.

Responsabilités

• Onboard new clients and ensure a smooth transition to our platform.
• Proactively engage with customers to understand objectives and challenges.
• Develop and execute success plans tailored to client needs.
• Monitor customer health and identify at-risk accounts for intervention.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on new features, best practices, and advanced functionalities.
• Identify upsell/cross-sell opportunities based on client needs.
• Collaborate with sales, product, and support teams to advocate for customers.
• Drive adoption, usage, and overall satisfaction with services.
• Gather customer feedback to inform product development and improvements.

Connaissances

Customer success

Account management

Communication

Spanish language

English beneficial

Formation

Bachelor's degree in Business/Marketing/related field

Outils

Salesforce

Gainsight

ChurnZero

Description du poste

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This remote-first role focuses on ensuring customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

About the Role

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor\'s degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self-disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.