Senior Customer Experience Lead - Hybrid (Valencia)

Axial; Valencia; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Axial in Valencia is seeking a Senior Customer Experience Specialist to join its team and lead initiatives that shape the customer journey and drive satisfaction.

You will develop and implement strategies to elevate service standards, advocate for customers, and work with cross-functional colleagues in a hybrid work model.

The role demands senior experience in customer experience, strong communication, and a passion for advocacy within a forward-thinking organization.

Qualifications

• Senior-level experience in customer experience or client services.

Responsibilities

• Shape and enhance the customer journey.
• Develop and implement strategies to elevate service standards.
• Advocate for customers and collaborate with cross-functional teams.

Skills

Customer experience

Stakeholder management

Communication skills

Job description

Axial in Valencia is seeking a Senior Customer Experience Specialist to join its team and lead initiatives that shape the customer journey and drive satisfaction.

You will develop and implement strategies to elevate service standards, advocate for customers, and work with cross-functional colleagues in a hybrid work model.

The role demands senior experience in customer experience, strong communication, and a passion for advocacy within a forward-thinking organization.