Lead Guest Experience Supervisor

Six Senses Quexigal Palace; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Six Senses Quexigal Palace in Madrid is seeking an experienced Experience Supervisor to lead our Experiences team, mentor hosts, and drive safe, memorable guest activities.

You will coordinate with the Director of Sustainability on training plans, oversee excursions, and ensure adherence to Six Senses standards. Fluency in English and Spanish and work authorization in Spain are required.

Join a luxury resort that values emotional hospitality and exceptional service.

Qualifications

• High school diploma or equivalent with at least 2 years in a similar hotel operational role.
• Hospitality diploma/degree preferred.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Familiar with POS, PMS and CRM platforms and hotel policies.
• Fluent in English and Spanish; other languages a plus.
• Eligibility to work in Spain with valid visa/work permit.

Responsibilities

• Mentor and supervise Experience hosts to motivate and guide them.
• Assist in planning and training with the Director of Sustainability.
• Monitor excursions and activities, ensuring safety and high service.
• Provide accurate information about activities, gym, and equipment usage.
• Ensure exceptional service to exceed guest expectations.
• Report damages and arrange replacements for recreation equipment.
• Maintain knowledge of emergency evacuation drills.
• Report health or safety hazards to the Director of Sustainability.
• Adhere to Six Senses guidelines and standards.
• Comply with LQA standards and guest feedback.

Skills

Mentoring

Leadership

Guest service

English

Spanish

Safety awareness

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS systems

PMS systems

CRM platforms

Job description

Six Senses Quexigal Palace in Madrid is seeking an experienced Experience Supervisor to lead our Experiences team, mentor hosts, and drive safe, memorable guest activities.

You will coordinate with the Director of Sustainability on training plans, oversee excursions, and ensure adherence to Six Senses standards. Fluency in English and Spanish and work authorization in Spain are required.

Join a luxury resort that values emotional hospitality and exceptional service.