Experience Supervisor - Six Senses Quexigal Palace (New Hotel Opening)

InterContinental Hotels Group; Cebreros; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Six Senses Quexigal Palace in Spain seeks an Experience Supervisor to oversee the Experiences team, mentor hosts, and ensure safe, high-standard guest activities.

You will plan and monitor training with the Director of Sustainability, coordinate excursions, manage equipment, and uphold Six Senses guidelines and LQA standards while delivering exceptional service.

Qualifikationen

• High school diploma or equivalent required.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• MS Office – Word, Excel, PowerPoint and Outlook proficiency.
• Familiar with POS, PMS and CRM platforms.

Aufgaben

• Mentor the Experiences hosts and supervise, guiding and motivating them.
• Assist in planning and managing the training plan with the Director of Sustainability.
• Monitor excursions and activities to ensure safety and high guest service standards.
• Provide accurate information about activities, gym usage and rules.
• Ensure hosts deliver exceptional service and exceed guest expectations.
• Report damage or wear of recreation equipment to the Director of Sustainability.
• Maintain knowledge of emergency evacuation drills and safety policies.
• Adhere to Six Senses guidelines and Six Senses standards of service and operation.
• Comply with LQA standards and guest feedback.

Kenntnisse

English

Spanish

Customer service

Ausbildung

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

POS systems

PMS

CRM platforms

MS Office (Word, Excel, PowerPoint, Outlook)

Jobbeschreibung

Duties and Responsibilities

As Experience Supervisor, I willassume full responsibility for theefficientoperation in the following:

• Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.


• Assists in planning and managing with the Director of Sustainability, the successful implementation of departmental and resort training plan.


• Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.


• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.


• Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.


• Reports any damage or excessive wear for proper replacement of recreation equipment to Director of Sustainability.


• Maintains knowledge of all emergency evacuation drills according to resort policies.


• Reports any health or safety hazards to the Director of Sustainability.


• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.


• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Experience Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degreefrom a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.

Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge on how to swim. I have knowledge and experiences of hospitality operations, including emergency evacuation drills, water sports and recreational facilities.

Fluent in English and Spanish; I understand that additional languages are preferred.

Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities for an Experience Supervisor at Six Senses Quexigal Palace It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.