Luxury Reservations Lead: Elevate Guest Experience

Kimpton; España; On-site; EUR 35,000 - 52,000; Full time

Job summary

Six Senses Quexigal Palace seeks a Reservation Supervisor to lead the Reservations team and ensure smooth operation of the department. You will oversee staff, check daily tasks, and manage inquiries and room allocations to support high occupancy and guest satisfaction.

The role requires bilingual English and Spanish, strong MS Office skills, and familiarity with PMS/GDS/CRS systems, along with commitment to Six Senses standards.

Qualifications

• High school diploma or equivalent and at least 2 years' experience in a similar hotel operational setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint, Outlook) and familiarity with PMS, GDS, CRS systems.

Responsibilities

• Supervise and direct Reservations hosts in day-to-day responsibilities.
• Ensure Reservations hosts' checklist is completed daily and other assigned tasks.
• Assign Reservations hosts to respond promptly to incoming correspondence.
• Assist and handle all trainings regarding Reservations.
• Keep control on travel agent allotment.
• Supervise and assist in all allocation of rooms.
• Ensure Reservations hosts are familiar with all guest rooms, spa, dining and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, and functions; follow up on guest requests.
• Ensure Reservations hosts run daily reports for Reservations, operations, and Sales & Marketing.
• Process new reservations, update and clean up reservations, process deposits, answer inbox emails within 24 hours, and handle reports.
• Assist in determining room rates based on selling tactics of the resort.
• Assist the Reservations Manager to achieve occupancy and average rate targets.
• Uphold Six Senses guidelines and standards of service and operation.
• Strictly adhere to LQA standards and guest comments.

Skills

MS Office Suite

PMS

GDS

CRS

Fluent English

Fluent Spanish

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

PMS

GDS

CRS

Job description

Six Senses Quexigal Palace seeks a Reservation Supervisor to lead the Reservations team and ensure smooth operation of the department. You will oversee staff, check daily tasks, and manage inquiries and room allocations to support high occupancy and guest satisfaction.

The role requires bilingual English and Spanish, strong MS Office skills, and familiarity with PMS/GDS/CRS systems, along with commitment to Six Senses standards.